ASUS14" Daily Traditional Laptop Intel Celeron N4500 4GB RAM Intel UHD Graphics 64GB eMMC Storage Windows 11 Home FHD 60Hz - Blue

Response from https://www.asus.com

Dear Orrin Sharp, Thank you for reaching out. We do understand your disappointment with the product and the inconvenience this may have caused if Windows is locked. To unlock Windows 11, try pressing Ctrl+Alt+Delete to unlock the computer and enter the last logged-on user's credentials. If your password cannot be recognized, perform a reset by holding Shift while clicking Restart from the login screen and choosing Troubleshoot > Reset This PC. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Response from https://www.asus.com

Hi Diane.F, We sincerely apologize for the delayed response, this is unfortunately due to a technical issue. We hope that your touchpad issue has been resolved, however, if you are still experiencing issues we are more than happy to help. This is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. Please follow the steps found in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2409006236-0011" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Leonardo ASUS Customer Loyalty US Support [Notebook] Troubleshooting - Touchpad abnormal problems - https://www.asus.com/support/faq/1042539/

Response from https://www.asus.com

Hi Maria273, We sincerely apologize for the delayed response, this is unfortunately due to a technical issue. We hope that the issue with your touchpad has been resolved, however, if you are still experiencing issues we are more than happy to help. This is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. If you are still experiencing the issue please follow the steps found in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2409018688-0011" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Leonardo ASUS Customer Loyalty US Support [Notebook] Troubleshooting - Touchpad abnormal problems - https://www.asus.com/support/faq/1042539/

Response from https://www.asus.com

Dear Marlene, Thank you for your comment. We do understand your disappointment with the product and the inconvenience this may have caused if it did not meet your expectations. On the contrary, lots of satisfied customers having positive experience using the product will agree that it is a decent entry-level laptop that runs basic and light computing applications, without compromising system stability and performance if Windows is up to date. Additionally, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Response from https://www.asus.com

Dear Melisa Skaggs, Thank you for reaching out. We do understand your disappointment and the inconvenience if you are experiencing issues with the keyboard. To resolve the issue, please check if Windows is up to date. While accessing web applications, please ensure the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system stability and performance, including the responsiveness of the keyboard. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty