RT-AX55-BLACK Wi-Fi 6 Gigabit Router, Black
Product Details
Web ID: 17478952From bad to worse
Would not automatically or manually set-up. The unit would not recogize or could not be recognized by wi-fi devices. Attempted to contact their so-called 24-7 assistance but the line claimed it was temporarily under construction. The unit looks nice is about all I can claim is nice.
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear Vito J Congine Jr., Thank you for reaching out. We do understand your disappointment and the inconvenience this may have caused if you are experiencing connection problems. To resolve, please verify if the router’s settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router. The router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI6, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Additionally, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/all-series/rt-ax55/helpdesk_bios?model2Name=RT-AX55 . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty
Great Router, Great Features, Great Price!
Had this router for about two months and couldn't be happier. Not only will it not break the bank but the coverage, speed & features make it the best choice for the average user. Setup was super easy and there have been no issues whatsoever with any aspect of usage...in fact it solved an online speed issue that I was having with my previous router (another brand that wasn't that old). Hands down the best purchase I've made in a long time!
Customer review from ASUS.com
Nice Router for the Home Office
I bought this router 3 weeks ago to replace and older unit. The older unit is also a ASUS router (AC-3100). Nothing wrong with the old unit, I'm just kind of a tech junkie and I like to stay current with my hardware. I will probably set up a mesh network using the AC-3100 as a node off the RT-AX57.
Customer review from ASUS.com
Good Product
Have had a RT-AX55 for several months now. Except for a glitch on their end, the product has performed well. (They took care of the glitch.)
Customer review from https://www.asus.com
Solid features, straightforward setup & mesh
We had a Verizon coax router and secondary which (despite assurances) were NOT a "self-organizing network." Since I had used ASUS motherboards and routers in the past, I got this RT-AX55 and an RT-AX1800S for the AImesh feature. Disabled Wifi radio on both Verizon devices; attached the RT-AX55 WAN to a LAN port of the main Verizon router, moved a network cable to the AX55, and attached the RT-AX1800S at the other end (thank heavens we installed network cable when we renovated, back before wifi was so good). Set up the RT-AX55 with all the same network ID, guest network, and the newer functionality of Wifi6; then told it to go find the mesh partner AX1800S, which took just a few minutes. BTW the ASUS control app is on a laptop so I can carry it around the house to check settings and signal strengths. Additional new features: I can force some little monitoring devices to attach to the closer router, and give priority to others. Very satisfied with the results: better coverage, better continuous coverage while walking around the house, and solid performance, all at very reasonable price.
Customer review from ASUS.com
GOOD ROUTER
It seems to do what it’s made for just wish it had a longer electric plug because where I had my other this one the lead wire is too short
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear Scott Wick, We are glad that the router works as expected. Regarding your concern on the length of the power cable, you can always purchase an extension power cord to prolong its reach. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty
ASUS RT-AX55 Wifi 6 router
Great router, however the wireless signal is not strong enough to get the same speed in an adjacent room compared to an Ethernet connection. It drops by 90%. However, it is better than the Spectrum wireless router, which I gave back to Spectrum.
Customer review from https://www.asus.com
Nice router just can’t get many features
Nice router, but horrible tech info, no manual for advanced features.
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear BigDan, We certainly understand your disappointment and the inconvenience this may have caused. If you need help on how to configure the router for optimum settings, please check the digital manual posted at: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://dlcdnets.asus.com/pub/ASUS/wireless/RT-AX55/E21014_RT-AX55_UM_V2_WEB_.pdf. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty