BeautyrestExtra Deep Pocket Cotton Flannel 4-Pc. Sheet Set, California King

Response from JLA Home

Dear Pamela, thank you for reaching out and sharing your experience with the Beautyrest Extra Deep Pocket Cotton Flannel Sheet Set. We're truly sorry to hear about the issues you encountered and the disappointment this caused. Your description is certainly concerning, and we understand how unpleasant and frustrating this must have been.

We take product quality and customer satisfaction very seriously, and your feedback has been forwarded to our quality assurance team for review. While we’re unable to process refunds directly, we encourage you to reach out to the retailer from whom the purchase was made, as they typically handle returns and refund requests. Please contact Macy’s customer service at 1-800-289-6229 or visit their website for assistance. Their team will be happy to help resolve the issue.

Response from JLA Home

Dear customer, thank you for sharing your experience. We're glad to hear you enjoyed the warmth and deep pockets of the flannel sheets. We're sorry to learn that the fitted sheet tore despite light use from you and your pup. Cotton flannel is known for its softness but, like many natural fabrics, it can be more prone to wear—especially with movement or pressure concentrated in one area over time. This may be what contributed to the tearing in the middle of the fitted sheet. To help extend the life of flannel sheets, we recommend washing them on a gentle cycle with mild detergent, avoiding high heat when drying, and rotating the sheet’s position on the bed if possible. We truly appreciate your feedback, as it helps us identify areas where we can improve our products.