- Power Steel 14' x 8'2" x 39.5" Above Ground Pool Set
Product Details
Web ID: 13346701Cover
Disappointed having to clean the pool on a daily basis and hassle with the cover the cover seems a wee bit to small that soon as you get one side done and work on the other side the side that you just finished pulls off. Extremely frustrating. Extremely disappointed
Customer review from bestwayusa.com
Response from bestwayusa.com
Hello, we're sorry to hear you are disappointed with your pool. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Rust in 3 years
Rusting already, 2 legs got it bad and top rails starting to rust now.
Customer review from bestwayusa.com
Response from bestwayusa.com
Hello, We do apologize your frame appears to be rusting. Like most frame pools, they are rust resistant not rust proof. The elements and certain types of chemicals can cause the premature rusting of the frame. Please contact our Customer Service Center at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada should you have any questions. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Great pool
I bought this a few months back and it is great! Set up was easy with 1 person but would be even better with 2. Be careful as the parts get hot in the sun while installing! The pool liner is great quality and I don't foresee any issues with it holding up over time. I saw previous reviews of the poles getting rusty so I will take it apart this winter and spray all of the metal with rustoleum to help make it last longer! Overall great product for the price! I have spent almost every day in the pool and the dogs love it as well!
Recommends this product
Customer review from bestwayusa.com
Rusted in 3 years
Legs rusted out in 2 1/2 years, the rest has all started rusting in 3 years. For the money I spent and their advertising won't rust I believe false advertising happen.
Customer review from bestwayusa.com
Response from bestwayusa.com
Hello, We do apologize your frame appears to be rusting. Like most frame pools, they are rust resistant not rust proof. The elements and certain types of chemicals can cause the premature rusting of the frame. Please contact our Customer Service Center at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada should you have any questions. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Disappointed
Put the pool up 7/27/23. Started noting little tiny rust dots within the first week. Took it down today after it was used for just 4 weeks and there is rust all throughout the areas where the bars connect. We did what manual recommended to prevent rust but here we are after just 1 month of use. I don’t expect this to last much more than one or 2 seasons. Very disappointed . Also, the liner started to look like it was coming undone about 2weeks in. The pump was so bad we had to buy a new one within the first week. This was an incredibly expensive endeavor considering cost of pool, new pump, leveling the ground, landscaping, chemicals and misc odds and ends to have the most important part last maybe one season. I will buy intex next time.
Customer review from bestwayusa.com
Response from bestwayusa.com
Hello, we are very sorry to hear that your pool's frame has began to rust. If you have any questions Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Great pool!
Absolutely LOVE Love Love this pool! Best purchase made! I did buy a new pump and skimmer though the one with it is too small.
Recommends this product
Customer review from bestwayusa.com
Horrible product! Don’t expect more than 1 years u
Purchased and installed the pool in 2020. Pump motor went out in 2021. Replaced w a new sand filter for the 2022 season. This year everything was rusting badly where I purchased replacement legs. Today the pool liner split down the middle and flooded my back yard. Thank God I have good sloping and drainage. The ground was level, sand was added underneath as a base, and then a tarp before the pool.
Customer review from bestwayusa.com
Response from bestwayusa.com
Hello, we're sorry your pool has only lasted you one year of use. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
One star for customer service
We have had Bestway Pools for years. This year we bought a new one after years of using the last pool. The way they have the system set up to vacuum is (their words) "an upgrade" but it is actually a severe downgrade that will compromise the integrity of the pool plastic and outlet fixtures. Perhaps they are wanting to have more people purchase pools more often. I seriously cannot think of why they would consider the "new" way of blocking the flow to vacuum the pool actually an "upgrade". We had to create a modified way to use the vacuum in order to not sacrifice the plastic and the outlet system.
Customer review from bestwayusa.com
Response from bestwayusa.com
Hello, we're very sorry to hear you are disappointed. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.