Premier Space-Saving Hard-Anodized Nonstick 1.5-Quart Sauce Pan with Lid
Product details
Web ID: 17557176Consistent High Quality cookware!
This Pot was replacement for a worn out one same size.
Customer review from calphalon.com
Took three pans to get one that wasn’t defective
I ordered this smaller saucepan because only larger saucepans are included in the cookware set I purchased. With the first 1.5qt pan, the lid didn’t fit the pan as a previous reviewer noted. That pan was returned. The replacement pan arrived with the lid fitting the pan but the pan itself had deep scratches/gouges on two sides of the pan obviously from the factory. For several days Macys hesitated sending me another replacement because they said, and I quote, I “might get another defective pan.” After some discussion, a replacement pan was sent. The third pan arrived and seems ok. So it took me three pans to get one where the lid fit and the pan wasn’t damaged. These pans are not cheap and I seriously question the quality and integrity of Caphalon at this point. I would highly suggest that if someone is considering buying a set of cookware, look for another brand.
Response from Calphalon Consumer Care
Hi! Thank you for taking the time to share your experience with the Premier™ Space-Saving Hard-Anodized Nonstick 1.5-Quart Sauce Pan with Lid. We appreciate your detailed feedback and apologize for the inconvenience you encountered.
We understand the frustration of receiving a product that does not meet your expectations, especially after multiple replacements. Your comments regarding the lid fit and the condition of the pan have been noted and will be forwarded to our quality assurance team for further review. We strive to ensure that our products meet the highest standards, and your feedback is invaluable in helping us improve.
We regret that this experience has caused you to question the quality and integrity of our brand. We are committed to providing our customers with reliable and high-quality products. Should you have any further concerns or require additional assistance, please do not hesitate to reach out to us directly via Contact Us form on our website.
Thank you for your understanding and patience.
So far received two defective pans
First pan (reviewed under CharlotteAnn) the lid did not fit the pan. Macys sent a replacement. This time the lid fits but the pan itself is gouged / damaged on both sides of the pan. The box itself was not damaged in shipping and this is obviously a factory defect, again. And, hey Caphalon, you apologized for my awful Caphalon customer experience with my set of pans issue from my previous review and asked that I reach out so you could make it right. So I did. Three times. And I’ve heard nothing back.
Response from Calphalon Consumer Care
Hello. Thank you for reaching out to us.
We are glad to hear Macy’s customer service has been helpful. We are sorry the lid didn’t fit your pan as expected, this isn’t the standard we aim for. We hope the replacement meets your expectations, and we appreciate your patience and understanding.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Calphalon® Consumer Care
Lid
The lid doesn’t fit nicely and it’s too heavy
Response from Calphalon Consumer Care
Hello,
Thank you for your feedback. We understand your concern regarding the lid’s fit and weight. We will transfer this to our proper team for further review. If you need any additional assistance, Please contact us via our official "Contact Us" website or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you!
Thank you!
Calphalon Consumer Care
Item not received
I did not receive 1.5 quart sauce pan with lid. Attached is a picture of the packages delivered and also one of what is in the boxes.
Absolutely Love these!
I bought the small sauce pan as an add on for a set my husband purchased for me as a gift. I absolutely love these pans! Easy to clean, even when you burn something. Being able to stack these saves space in my drawers and lids are easy to see what’s cooking and line up nice in the dishwasher.
Recommends this product
Customer review from calphalon.com
Not Stackable with Other Pans in Set
They advertise this pan as being “stackable”. However, this pan is 6.5” diameter and does not stack with any of the other pans in the premier space saving pan set. What is the point of calling this a stackable pan when there are no other pans in the set that it stacks with?
Customer review from calphalon.com
Great pan but VERY heavy
This is a fabulous, quality sauce pan. The only reason I am giving it two stars is because it is so heavy I can barely lift it when it's empty let alone if it has something in it. It will work fine for someone with a strong grip but not an older person with weak wrists and hands. I'm sorry to be returning it.
Recommends this product
Response from Calphalon Consumer Care
Hello, thank you for leaving the review on our Premier™ Space-Saving Hard-Anodized Nonstick 1.5-Quart Sauce Pan. We're really sorry that it didn't fully meet your expectations on this occasion. We are happy to assist in resolving all issues with any of our products. If you require further assistance, don't hesitate to get in touch with us directly.
Thank you!