CLOSEOUT! Silhouette 17 Hardside Luggage Collection
Product Details
Web ID: 12485983Choose Your Items (3)
This review is from CLOSEOUT Samsonite Silhouette 17 21 Carry-on Expandable Hardside Spinnercase will not open!
Was going on my first trip since I purchased this suitcase and it will not open. it's past the return date and I guess I'm stuck with it. Yes I read all instructions, watched YouTube and called the company. Apparently a code was previously put in the suitcase and they can't reset it.
Response from Samsoniteproductexpert
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
This review is from CLOSEOUT Samsonite Silhouette 17 25 Check-in Expandable Hardside SpinnerLuggage arrived after I left for the trip
Can't say if the luggage is any good because it arrived a week late and after I had already left for the trip. I paid for expedited shipping to ensure it arrived on time. Very disappointed.
Response from Samsoniteproductexpert
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
This review is from CLOSEOUT Samsonite Silhouette 17 29 Check-in Expandable Hardside SpinnerWorst luggage
You think it’s light weight but if it’s full it weighs too much!!!I would never recommend the suit case. Don’t waist your money !!!!
Recommends this product
Response from Samsoniteproductexpert
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
This review is from CLOSEOUT Samsonite Silhouette 17 21 Carry-on Expandable Hardside SpinnerI received a DENTED and dirty old stock!!!
I really liked this carry-on but Macy’s shipped a “DENTED and dirty old stock”! I hope Macy’s will exchange it! If not, will return it! I am DISAPPOINTED!
Response from Samsoniteproductexpert
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
This review is from CLOSEOUT Samsonite Silhouette 17 25 Check-in Expandable Hardside SpinnerThe handle button is in the wrong place
As you pull the bag along, the release button inadvertently gets pressed and the handle falls. Very inconvenient during a walk through the airport
Response from Samsoniteproductexpert
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
This review is from CLOSEOUT Samsonite Silhouette 17 21 Carry-on Expandable Hardside SpinnerThe handle of the suitcase is faulty
The handle of the suitcase cannot be opened, and it cannot be retracted after being forcibly opened. I'm sorry, I am indeed confused! I purchased it online and I'm not sure if I can return it? How to return?
Response from Samsoniteproductexpert
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
This review is from CLOSEOUT Samsonite Silhouette 17 21 Carry-on Expandable Hardside SpinnerLuggage
I placed an order about 15 minutes ago. In error I order 3 pieces of luggage. I only meant to order to and 2 different sizes. Tried customer service, but did not reach a real person. Please cancel the duplication. Thank you!
This review is from CLOSEOUT Samsonite Silhouette 17 25 Check-in Expandable Hardside SpinnerAnother faulty handle review
Like so many others. Faulty handle that doesnt stay up. Day one. Clearly a quality and design flaw. Have the carry on as well-that works as expected. The 25" is poor.
Response from Samsoniteproductexpert
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.