Pack-Away Camping Cot with Side Table, 80" x 32"
Product details
Web ID: 18383077Not durable.
Fabric ripped after 2 uses on one, and 5 uses on the second one. Both rips occured near the middle edges. I had health issues and my husband was in a car accident, which put him on disabilty for 9 months. This caused us to not canpas much as we normally do. We had only been able to get out a handful of times since we purchased these 2 yrs ago, they do not warranty them. So instead of Coleman standing behind their products, they tell me im out of luck, and offer me 20% off, to buy something else. Nice.
Customer review from coleman.com
Response from coleman.com
Hello, thank you for reaching out and sharing your experience with the Coleman Pack-Away® Camping Cot with Side Table. We’re truly sorry to hear about your experience with the Pack-Away® Camping Cots, and more importantly, we hope both you and your husband are on the road to better health. We understand how frustrating it must be to deal with product issues, especially given the circumstances you’ve described. Coleman products, including the Pack-Away® Camping Cot with Side Table, generally come with a limited warranty from the original retail purchase date, covering defects in material and workmanship. At Coleman, we stand behind the quality of our gear, and it’s disappointing to learn that both cots experienced fabric tears after such limited use. While our warranty policies are time-based and may not always account for usage frequency, your situation clearly deserves thoughtful consideration. We regret that our initial offer fell short of your expectations. Your feedback is important to us, and we will share it with our product and service teams to help improve durability going forward. If you need any assistance, please contact us through our official Coleman website https://www.coleman.com/support/contact-us or via live chat, and we will be happy to assist you. Thank you, and please stay safe! Coleman Consumer Care
Moderate use, fabric shreds, no replacemnt canvas
I guess everything breaks eventually, I used this about 15 times and had to be a bit gentle. Fabric ripped apart over time. But finally gave up the ghost when it split right down the rail and dumped me on the tent floor. 215lbs 6.1... tough night. Got on to see if there were ever any replacemnt parts canvases ect, but there is not.
Customer review from coleman.com
Response from coleman.com
Hello, thank you for reaching out to us. We appreciate the time you took to provide feedback on our Pack-Away® Camping Cot with Side Table. We are sorry that it did not meet your expectations. This is not the experience we want you to have with our products. We have shared your feedback with the appropriate department. If you require assistance, please contact us directly via our official Coleman website contact-us page https://www.coleman.com/support/contact-us or through Live chat, and we will be happy to assist you. Thank you and have a good day! Coleman Consumer Care
Nice product
Very nice, seems like it would work well. Haven’t slept on it yet since it’s winter and camping season is a few months away
Customer review from coleman.com
Works great
Used for a weekend so far. Very stable, easy to assemble and pack up. I’m 5’11” and 270 lbs.
Recommends this product
Customer review from coleman.com
Fabric rips
Only used the cot about 5 times in the last couple of years. Fabric ripped where there was no seem. Once it started, the ripped continued easily. Contacted Coleman to ask about new fabric and received no reply. very disappointed.
Customer review from coleman.com
Response from coleman.com
Hi, We regret any inconvenience caused by your recent interaction with our product. Your feedback is valuable to us, and we want to address your concerns promptly. Please get in touch with our dedicated team at 1-800-835-3278, operating Monday through Friday from 8:30am to 5:30pm EST. Additionally, you can submit a formal complaint through our online platform: https://www.coleman.com/warranty-information.html or submit a detailed inquiry through our online contact form: https://www.coleman.com/support/contact-us Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Warm regards, Coleman Customer Care
Ripped on first use
Fortunately my husband bought this on an end of summer sale last year because paying full price would’ve made me a bit more frustrated. Unfortunately it ripped near the joint seam on the very first use and needed patching before we could even actually use it for camping this year. Disappointing for sure.
Customer review from coleman.com
Response from coleman.com
Hello! Thank you very much for your feedback on our Pack-Away® Camping Cot with Side Table! We are very sorry to hear about it ripping and we sincerely apologize for the inconvenience caused! It definitely should not have happened! We make our products with the highest quality materials and we expect them to last! We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page. Thank you! Coleman Consumer Care
Good Cot Could be Better
This is a great collapsible cot, easy to set up and break down. The only complaint is that because there is no mechanism to "lock" the legs in the open position, by the time you wake up in the morning, you're sleeping in a "half pipe" and if you have a bad back like mine you will be in pain. A better option is the Trailhead cot which does have a locking mechanism, although it still stretches it maintains the tension much better. Go with the Trailhead!
Recommends this product
Customer review from coleman.com
Excellent
This increased our camping game ten fold . It makes camping much more comfortable and we can store things underneath . They are pretty lightweight and simple set up
Customer review from influenster.com