Eletta Explore Automatic Espresso Machine with Cold Brew
$1,799.95
Low Stock
Product Details
Web ID: 16625156yesterday
Machine not usable - no help.
Machine not usable - delonghi has a lot of catching up to do. The instant video chat to decide on and purchase was great! EVERYTHING ELSE was horrible.
Customer review from delonghi.com
13 days ago
Reply
Currently on hold with Customer Care. I called based upon your response to my review and am told the machine will need to be returned for repairs. At what point will De’Longhi accept responsibility for a flawed product? Purchase of this in June 2024 and a 3rd time back for repairs…I am astounded that we are expected to continue time and time again. A machine that continues not to work, a company that will not replace, yet requires to possess the machine as much as we have in a 10 month period.
Customer review from delonghi.com
14 days ago
Persistent Problems
Purchased this June 2024. In the past 10 months the machine has been returned to the manufacturer twice for not functioning, leaving us with a maximum of 7 months in our possession.3 weeks ago the frother stopped working, sending only water. Received a replacement yesterday afternoon, the replacement does not work and the same problem persists. If I could award zero stars I would for at this price point the problems encountered in such a short time span should not have occurred.
Customer review from delonghi.com
Response from delonghi.com
Delonghi Reviews13 days ago
Hello, Thank you for your review. We regret the inconvenience you've experienced and understand your frustration with the repeated issues. This is not the experience we aim to provide, and we take your concerns seriously. Please know that your comments have been shared with our quality assurance and support teams for further review. For continued support, our customer care team is available Monday through Friday from 9 a.m. to 8 p.m. at 1-800-322-3848. We appreciate the opportunity to assist you.
22 days ago
from Kingston PA
Love my expresso machine!
I love this machine so much. It was worth every penny. I’m addicted to drinking cappuccinos now.
Recommends this product
Customer review from delonghi.com
28 days ago
from North Carolina
It’s all about the taste
I bought this machine back in December…it’s fantastic. My family loves coffee and are no strangers in making French presses and espressos “the long way”. The Eletta has spoiled us. Not only by saving us time but being able to dial into our personal preferences. The worst thing about making this purchase is having a great cup of coffee every morning, my personal fav Flat white, then going on vacation. Your standards will change making it hard to find a decent cup.
Recommends this product
Customer review from delonghi.com
1 month ago
from Charlotte NC
The Best!
3 months in and we couldn't be happier! Great machine and great coffee!
Recommends this product
Customer review from delonghi.com
1 month ago
from Miami
Excellent machine
Excellent machine, so glad we purchased. Makes perfect lattes and cappuccinos!
Recommends this product
Customer review from delonghi.com
2 months ago
from Milwaukee, WI
Excellent Machine
This has all the features and great quality when comparing to other brands. I'm very happy with this brand and model.
Recommends this product
Customer review from delonghi.com