Ella JayneClassic Quilted Mattress Protector, Queen

Response from Support at Ella Jayne

Thanks for your feedback. We want to clarify that the Ella Jayne Classic Quilted Mattress Protector is only offered in white—no color variations exist for this product. It’s possible there may have been confusion with a different item, but we're happy to help get things sorted out if you’d like to reach out to us at support@ellajayne.com.

Response from Support at Ella Jayne

We're truly sorry for the confusion and frustration here. The Ella Jayne Classic Quilted Mattress Protector should have arrived as pictured, with full skirted sides for a secure fit — not just corner straps. If what you received doesn’t match the listing, it may have been a packing or warehouse error.

Please reach out to Macy’s customer service directly, and also feel free to email us at support@ellajayne.com with your order details. We’re happy to work with them to make this right. This is absolutely not the experience we aim to deliver.

Response from Support at Ella Jayne

Thank you for your feedback. We’re sorry to hear the Classic Quilted Mattress Protector didn’t meet your expectations, though it sounds like there may have been a mix-up in what you were looking for.

This item is a mattress protector, designed to provide a lightweight, breathable layer of protection—not added cushioning or thickness like a mattress pad or topper. If you’re looking for something with more loft or plushness, a mattress pad or featherbed might be a better fit.

We’d be happy to help you find the right product for your needs—feel free to reach out to us at support@ellajayne.com.

Response from Support at Ella Jayne

Thank you for your feedback. We’re sorry to hear you weren’t satisfied with the Ella Jayne Classic Quilted Mattress Protector. This protector is designed to be lightweight and breathable while providing a layer of protection for your mattress—not as thick or padded as a topper.

If you have specific concerns about the quality or fit, we’d appreciate hearing more so we can better address them. Please feel free to reach out to us at support@ellajayne.com—we’re here to help!

Response from Support at Ella Jayne

Thank you for your review, and we’re sorry to hear your order hasn’t arrived yet. While we handle the manufacturing, shipping and delivery are managed directly by Macy’s and their carrier partners.

We recommend checking your Macy’s order confirmation for tracking information or contacting their customer service team for a status update. That said, if you need help or your item arrives and there’s an issue, please don’t hesitate to reach out to us at support@ellajayne.com—we’re happy to assist however we can.