Crystal Sugar Skull Stud Earrings in Sterling Silver, Created for Macy's
Product details
Web ID: 14208464Pass on these
They were shipped in a padded envelope with no box. Ordered as a gift and when the recipient opened it , both earrings were broken! . 😔 A little embarrasing.. Poorly made and poorly packaged.
Response from The Macy's Team
Dear Valued Customer, Thank you for your feedback, it's very much appreciated as we are always trying to improve our products. We understand that the item arrived broken, and you are not 100% satisfied. If you are still within the time frame of the return policy, we will work with you for the return of this item. Please contact Macy’s Customer Service, 1-800-BUY-MACY, (1-800-289-6229). or you can visit your local Macy's to exchange for something that better suits your needs. Again, your feedback is very much appreciated! Sincerely, Macy's Customer Service
Terrible
These are awfull. They shipped in a bag inside a manilla envelope. Post were bent and then broke.
Response from The Macy's Team
Dear Valued Customer, Thank you for your feedback, it's very much appreciated as we are always trying to improve our products. We understand that the earring post arrived broken and you are not 100% satisfied. If you are still within the time frame of the return policy, we will work with you for the return of this item, or you can visit your local Macy's to exchange for something that better suits your needs. Again, your feedback is very much appreciated! Sincerely, Macy's Customer Service
super tiny & very bendable
These earrings are a bit smaller than half the size of a dime. The post bends and almost broke off the back of the earring when trying to put them on. I bought this as a gift.
Response from The Macy's Team
Dear Valued Customer, Thank you for your interest. We understand you are not satisfied with your selection. If you are still within the time frame of the return, we will work with you for the return of this item, or you can visit your local Macy's to exchange for a new piece or something that better suits your needs. We want you to be satisfied with your purchase. Sincerely, Macy’s Customer Service
Happy customer
I bought these for my stepdaughter who truly loves anything and everything skull-related! She was so happy with them and had gotten a ton of compliments! My only compliant would be that they arrived in a bag and not a box so it looked a little odd for gift-giving.
Recommends this product
Cute but..
I love skull and every time I see something related to skulls I want it. These earrings are the cutest ever. unfortunately they are flimsy, I tried to put them on and it was difficult, the posts bent and now I am afraid to wear them because they look like they will brake with the minor effort. Also, why in the world someone would ship something like this in a petite zip lock bag with no protection at all.,l will keep them because I am lazy and tired to go return them. sad.
Response from The Macy's Team
Dear Valued Customer, Thank you for your valuable feedback about the Giani Bernini Crystal Sugar Skull Stud Earrings. We are always looking for ways to improve our assortment and we will pass this note along to our development team. Sincerely, Macy’s Customer Service