Quantum 400 Wired Over Ear Headset

3.6 (81)
Limited-Time Special
$59.95 (40% off)$99.95
Color:Black

Product Details

Web ID: 14510883

Gain an audio edge. JBL Quantum 400 headset keeps users one step ahead with surround sound that engages them in the game and lets them anticipate every move. Designed for precision and immersion, JBL Quantum sound signature helps users level up their performance for a real advantage in combat.

  • Product Features

    • Product dimension - 9.06" L x 3.94" W x 9.65" H
    • Product weight - 0.6 lbs
    • Personalized surround sound powered by the included JBL Quantum engine PC software
    • JBL Quantum sound signature makes every scene epic and every gamer more competitive
    • Lightweight headband and memory foam-like ear cushions
    • JBL Quantum 400 also features a voice focus boom mic for clear multiplayer interactions, a game-chat balance dial, is certified for Discord and compatible with TeamSpeak and more
    • Voice focus directional flip-up boom microphone
    • Game-chat dial for seamless communication
    • A lightweight headband with memory foam-like ear cushions lets users game in comfort for hours on end
    • Compatible with PC, Mac, Nintendo Switch, PlayStation and Xbox
    • Includes USB (Universal Serial Bus) A to USB (Universal Serial Bus) C cable and 3.5mm audio cable
    • Limited 1 year warranty from date of purchase
    • Note - the warranty card provided with your JBL product contains the full terms and conditions of your warranty
    • Warning - do not use any power adapter, charger or cords other than those included with your product. Using incompatible, counterfeit or non-certified accessories can cause fire or accidents. Contact the manufacturer for replacements
    • Plastic
    • Wipe Clean
    • Imported
    • Request warranty information

  • Shipping & Returns

    • This item may not be shipped to Guam, Marshall Islands, Armed Forces Europe, Armed Forces Pacific, Alaska, Federated States of Micronesia, Northern Mariana, Hawaii, Puerto Rico, U.S. Virgin Islands, American Samoa, District of Columbia, Palau, Armed Forces Americas and El Paso, Texas.
    • Returns accepted within 14 days of purchases with tags attached. Items are not returnable if worn or altered. Merchandise must be returned with all packaging and accessories to get a refund.
    • This product will be delivered by Standard Ground Shipping and is not eligible for Premium or Overnight shipping.
    • Cannot ship to Northern Mariana, Marshall Islands, Armed Forces Europe, Federated States of Micronesia, Hawaii, Alaska, Armed Forces Pacific, Armed Forces Americas, Puerto Rico, American Samoa, Guam, Palau, U.S. Virgin Islands, District of Columbia.
    • California and Minnesota customers call 1-800-289-6229 for Free Shipping information.
    • For complete details, see our Shipping and Returns policies.
    • Please call customer service for returns.

Ratings & Reviews

Here's what customers think
"The reviews for these gaming headphones are mixed. Many users praised the sound quality, comfort, and features, finding the audio to be immersive and the microphone to be of good quality. However, several customers reported issues with the build quality and durability, including problems with the volume, speakers, and cable after just a few months of use. Some also found the headband to be too tight and uncomfortable for extended wear. Overall, the headphones seem to offer good sound quality and features, but may not be the most durable or comfortable option for long-term use."
AI-generated summary from 81 customers reviews.

3.6/5

81 star ratings & reviews

Write a Review
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2 months ago
from Denver, CO

poor quality, wouldn't reccomend

I got these headphones Christmas 2023, and needless to say i am not happy with the quality. sound is nice, but after a bit, one of the hinges snapped, and then the fake leather head band began to deteriorate. After a little bit longer, the other hinge snapped and the USB-C cord just stopped working altogether. They will barely stay on my head now, I need to use electrical tape to keep them from falling off. Barely even cover my ears.

  • Photo from quaneteth
  • Photo from quaneteth
  • Photo from quaneteth

Customer review from jbl.com

Response from jbl.com

Customer Support2 months ago

Thank you for your feedback. We understand our JBL Quantum 400 did not meet your expectations. We're always looking for ways to improve. Your comments will be shared with our product development team.

4 months ago

Microphonics ruin the experience entirely

Got this for christmas and was great for about 4 seconds, until i plugged it in - DEAR GOD the cable microphonics hurt my brain. I have tried purchasing a separate, softer cord than the AWFUL, SCRATCHY, STRING MESS that this came with, but it straight up DOES NOT WORK. THE ONLY CABLE THAT IS COMPATIBLE WITH THIS is the god-awful one it comes with. I cannot lean forward, back, or really any direction without hearing a constant "SHRRRK-SHRRRK" in my ears and it drives me nuts. The quality of these headphones are so amazing and it's dissapointing to see one small issue completely ruin the product's functionality. So annoyed, would give 1 star if the sound quality and customization of these weren't so good.

Customer review from jbl.com

Response from jbl.com

Customer Support4 months ago

Thank you for your feedback. We appreciate you sharing your experience with the JBL Quantum 400. We're committed to resolving this issue for you. Please contact us so we can assist you further.

5 months ago
from Gift

Terrible.

So I just got these as a Christmas present at our work Christmas party and was excited to use them but it was anything but frustration. For some reason they don't like anything with a USB 3.0 or newer at least not on my machine and when starting up it wouldn't even recognize them, so I tried a different type-C cord and it wasn't that. I had to constantly plug in plug out just to get it to register and then wouldn't actually register in the down in the task bar but it would see it in the sound system settings. Finally after like an hour of troubleshooting that I plugged it into 2.0 USB and then it started working a little bit better. The software itself takes up 200 megs of resources in the background. The spatial sound is okay and the bass is really good but the volume roller doesn't link with Windows so you have to just set it to 100% in Windows and then use the volume slider on the headset so you don't actually know what volume you're at in Windows. The max volume is not near loud enough either. After spending over 2+ hours messing around I then was able to try them out in game. 7.1 sounds great with really good bass but not enough to keep using. I am going back to the razor kraken kitty I found in the dumpster and just work better. I really tried to like these headphones and tweak and mess with all the setting and even installed third party software to try to make them louder and that just made more issues/problems.

  • Photo from gh0stw0rk

Customer review from jbl.com

Response from jbl.com

Customer Support5 months ago

We appreciate your feedback. We understand our JBL Quantum 400 hasn't met your expectations. We strive to provide high-quality products and exceptional customer experiences. We'll share your feedback with our team. If you need further assistance, please contact us.

7 months ago

garbage.

hinges started snapping in pieces with only a month of use and cant properly wear them anymore, biggest headphone scam yet.

  • Photo from irik66

Customer review from jbl.com

Response from jbl.com

Customer Support7 months ago

Thanks for your feedback, we're always looking for ways to improve, if your unit is within the 1-year warranty window please contact our customer support.

10 months ago

It’s good, but not very longlasting

The headphones overall are really good regarding the sound quality and the mic, but after a year of using i started to have troubles with the volume. When adjusting the volume with the wheel, one side would go completely quiet until i put the wheel in a specific place. It’s unfortunate because i do really enjoy using these headphones :/

Customer review from jbl.com

1 year ago
from Richmond,Va

It’s a No

Played last night It was very comfortable I give it a 9/10 for comfort. It was not wireless. And wen playing the game the sound quality was not there. The mic was great. Only issue there it only moves up and down. Comfort 9/10 (No headache) Sound quality 7/10 (Couldn’t hear as well as the PlayStation one I recently got) Convenience 6/10 (Not wireless) Doesn’t bother me, but isn’t as convenient as the one I currently use. And the mic only goes up n down. The one I currently use has 2 mics and they are imbedded into the headset so they don’t get in the way. Final score = 7.3 Seeking to get my money back

  • Photo from Gamers

Customer review from jbl.com

Response from jbl.com

Customer Support1 year ago

Thanks for your feedback. We're always looking for ways to improve. If you need further assistance with your product, please contact our customer support.

2 years ago

Amazing headpones

These headphones are so insane the bass is crazy and the software is so cool and so many features re

Customer review from jbl.com

2 years ago

Good features

I bought them around a year ago there really good i loved them but this morning i dropped them and they dont work anymore so.

Customer review from jbl.com

Response from Customer Support

Customer Support2 years ago

Thanks for sharing your feedback on our JBL Quantum 400. It would be best to contact our customer support for further assistance with your JBL Quantum 400.