917 Touchscreen Traditional Electronic Deadbolt w/SmartKey
Product Details
Web ID: 18969571Cant be paired with vivint panel via zwave
Cant be paired with vivint panel via zwave. Very disappointing
Customer review from kwikset.com
Response from kwikset.com
Hello Gigiiii, We're happy to help! Please try excluding the lock from the Vivint system first to reset it. Here's a link to more details on this process: https://www.kwikset.com/support/answers/how-to-pair-remove-my-smartcode-912-lever-to-my-zwave-plus-smart-home-system- After the lock is reset, please try pairing it to the Vivint panel. Thank you, Kwikset
Great Idea, worst design
Touchscreen not designed for typical East Coast Weather; it cracked within 2 years from the cold winters and hot summers, I suggest getting Level locks.
Customer review from kwikset.com
Response from kwikset.com
Hello RA1, Thanks for reaching out to us in a warranty case as well. We were able to assist you further with the lock there. Please check your email for case updates. Thank you, Kwikset
Love the 916
I have installed over a dozen of these locks at multiple locations and I am completely satisfied with all of them. People need to understand the 916 is design to work with a smart hub. I have connected them to my smart security systems. Expect to change batteries every 90 days to 6 months depending on usage.
Customer review from kwikset.com
I live in Florida and brought the 916 model 3 years ago a year because I like the style and sleek look. It connects easily to my home security system where I can unlock/lock the door from anywhere using my smartphone. The downside is that the exterior glass touch pad weathers/cracks over a short period of time. The touch pad is only under a one year warranty so kwikset won't replace this part. You have to purchase an entirely new lock system within a 3 year span. Their manufacturer needs to come up with better material for their touch screen pad that can withstand the elements of the weather. Very poor quality and costly to purchase a new lock.
Customer review from kwikset.com
Response from kwikset.com
Hello Caryn24, Thanks for taking the time to share your experience with us and we're happy to help with the best solution. Our Support Team has created a warranty case for you and is providing more details there. Please follow this link to look up case # 2024111181710: https://www.kwikset.com/support/case-lookup Thank you, Kwikset
I'm OVER it
Never been overjoyed with it. The touchpad has always been clunky to use. My family was not overjoyed the day I installed it bc it was weird to use. It eats batteries! Only 3 months this last time. I'm done. It's going in the trash.
Customer review from kwikset.com
Response from kwikset.com
Hello picture_frame, We're happy to help you get your SmartCode in working order. Please try these steps: 1. Open the door and place the latch in the locked position. Remove the interior cover and loosen the mounting bolts a quarter turn. 2. Replace the batteries in the battery holder and complete the manual door handing process to recalibrate the latch: https://youtu.be/jhE5Nilog54 3. Test the lock with the door open, then take your keys with you and test with the door closed. Make any adjustments to the door alignment if needed: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock For further support, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service Thank you, Kwikset
Get the 916 if you already use Zigbee or Zwave hub
Buy this model if you want to connect to an existing home automation controller with Zigbee. Get the Halo WiFi model if you just want to use an app on your phone and Alexa. I see some reviews that say you can't control the 916 lock with Alexa. This is simply not correct. But you do need a Zigbee hub. A few of the Amazon Echo/Alexa speakers come with one, but most do not. There are two big advantages to the 916 over the Halo: 1. Zigbee takes less power than WiFi, so the 916 will require fewer battery changes. 2. The 916 does not require its own app. Having a different app for every smart device brand you own is a pain. I have my 916 controlled by Home Assistant, and Alexa can control the lock and report on its status. You should be able to do the same with Samsung Smart Things or Hubitat hubs.
Customer review from kwikset.com
Not compatible with Alexa & can't be added to ap
916 is can't be added to Alexa directly with out an external hub device.
Customer review from kwikset.com
Response from kwikset.com
Hello Pab, We're here to help! The SmartCode 916 Z-Wave lock must first be paired with a Z-Wave hub or security system before you can pair it with Alexa. Some examples of Z-Wave compatible systems are Samsung SmartThings, Wink, Ring Alarm System, Vivint, and ADT. Once the lock is paired to one of these systems, you will be able to integrate the lock with Amazon Alexa. Should you have any additional questions or need further assistance, our Support Team is happy to help at 1-800-327-LOCK (5625). Thank you, Kwikset
You cannot connect this lock directly to your phon
[This review was collected as part of a promotion.] You cannot connect this lock directly to your phone without additional hardware. I would have never bought it if I knew this. I wanted a lock that I can easily let people in or confirm it is locked. This is NOT one to buy. I always buy kwikset locks for myself and I recommend them to my customers. I may not now after this.
Customer review from kwikset.com
Response from kwikset.com
Hello Artie_man218, We're here to help! The SmartCode 916 features a Z-Wave frequency that connects to a hub or security system for remote access through an app. For Kwikset locks that connect directly to the Kwikset app, please see our Halo and Aura locks here: https://www.kwikset.com/smart-locks/app For more details, here's a link to our Electronic Lock Decision Tree: https://s7d2.scene7.com/is/content/Kwikset/Kwikset-Electronics-Decision-Tree If there's any further support we can provide, we're happy to help at 1-800-327-LOCK (5625). Thank you, Kwikset