Lacee Gazebo
Product details
Web ID: 3580905Don't Buy One, Replacement Parts not Available
My canope and mosquito netting faded and became brittle with rips. Noble House does not provide replacements for purchase unlike other (almost all) manufacturers of other Gazebos. They are also not a standard size as the vent on top is not 36 X 36 but 28 X 28 so a universal cover does not fit. Very disappointing. Poor Customer Service. I would never buy any product from them again.
Response from Noble House
Hello John,
Thanks for taking the time to write to us, and leave your review with the Lacee Gazebo. Yes, you are correct replacements are not available for purchase. However, we do have access to providing replacements parts should you ever need them through your original order number. Therefore, we kindly advise you to contact Macy's Customer Service Team or have your request escalated to us, for further assistance and possible options to remedy this problem.
Thank you for your time!
Needs Replacement Parts
i absolutely love this Gazebo. it is very sturdy & well made. I purchased it approximately 2 years ago & the weather has worn out my canopy & curtains. I contacted the manufacturer- Noble House- about purchasing a replacement canopy & curtains and they do not provide them for this Gazebo. This is very unfortunate and something I think people should know before purchasing this Gazebo.
Response from Noble House
Hello Meg J,
Thanks for reaching out, and taking the time to share your feedback with the community! I am extremely sorry to hear your canopy and curtains have developed defects, and I appologize for any inconvenience this may have caused. We are happy to look into your request for assistance, we currently do not have a system in place to sell canopy's/curtains individually, all replacements that we process for cushions are done through original order numbers. May you please reach out to us at (818) 918-3129, for further assistance with your replacement request and possible options to remedy this issue?
We hope to resolve this issue and provide support as soon as possible.
Thank you!
Love it!
Perfect for our outdoor patio area. Provided just the right amount of shade
Wonderful Backyard Addition
The Lacee Gazebo not only adds some much needed shade to my sunny backyard, but also provides a touch of charm once I added in the outdoor wicker furniture. There is little bit of elbow grease needed to put this together, but with two people (the instructions call for 4 to 5), an 8' ladder and a 3 Step Step stool, we were able to put this together within two hours, which is well worth it once you get to sit and have drinks under it.
Beautiful quality product
Purchased the Gazevo on sale & it exceeded expectations. Gazebo provides fair amount of shade on a composite deck. It looks beautiful plus love the curtains and netting.