Le 8 Hypnôse Serum-Infused Volumizing Mascara
$32.00
6-month financing with Macy's Card. *
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Product details
Web ID: 14245378yesterday
Product comes out clumpy due to defect
Unable to use mascara due to defect in dispenser. Entire product comes out since brush is not being pulled through opening correctly. There is no Small hole to takeoff excess product.
Customer review from lancome-usa.com
2 days ago
Not my favorite product.
I chose this product since I could try it by using my reward points. Both the color and packaging appealed to me. However, I found the applicator handle/top is awkward to hold and the product does little to enhance by lashes.
Customer review from lancome-usa.com
8 days ago
Big or bad?
I like the idea of having the choice of colors for mascara. The color choices are so good I had a hard time choosing one. The problem I had was the size of the wand & the product itself. Just too large .
Customer review from lancome-usa.com
Response from lancome-usa.com
Consumer Care Center4 days ago
Hello I hi on- thank you for sharing your feedback on the Le 8 Hypnose Serum-Infused Mascara. We are happy to hear that you were pleased with the different shade options that this mascara comes in but we are so sorry that you were not pleased with the size of this product. We are always looking for ways to improve our products and whether it is the formula, different sizes, etc. so we will be sure to take this into consideration for the future and we hope that you continue to shop with Lancome.
9 days ago
Would not buy again
This mascara was thick and clumpy and I definitely would NOT purchase again.
Customer review from lancome-usa.com
Response from lancome-usa.com
Consumer Care Center9 days ago
Hello Kathy0814- thank you for sharing your honest feedback on the Le 8 Hypnose Serum-Infused Mascara. We are so sorry to hear that you felt like this mascara was too clumpy and thick. Although this mascara did not work out for you, you may be interested in trying Hypnose Mascara which has a more builable formula. We hope that this suggestion helps!
10 days ago
Terrible Product, Not Worth the Money
The mascara I received was dried out and old. It was too dry to wear and it was EXPENSIVE. I wrote to Lancome, but they have ignored my request for a replacement or refund. If this mascara is formulated to be dry and flaky, it has succeeded. Would never buy again.
Customer review from lancome-usa.com
Response from lancome-usa.com
Consumer Care Center10 days ago
Hello! We're sorry to hear about your Le 8 Hypnôse Serum-Infused Mascara. Please call us at 866-873-6645, case number 41603436, and we'd be happy to assist you. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
10 days ago
Clumpy
I have always been a fan of Lancome mascara and was excited to try this one. Unfortunately, I was underwhelmed by the product. From the initial use, the mascara was very clumpy on the wand and around the tube opening. After wiping it off and trying again, I got the same results. For the price and with my experience with other Lancome mascaras, I was disappointed with the quality of the product.
Customer review from lancome-usa.com
Response from lancome-usa.com
Consumer Care Center10 days ago
Hello Trace P! We value your loyalty to our mascara products, and we’re truly sorry to hear that Le 8 Hypnôse Serum-Infused Mascara didn't meet your expectations. We understand how frustrating it can be to experience clumping, especially with a new mascara. We appreciate you sharing your feedback and we will pass this along to our product development team. We want you to love your Lancôme mascara experience, and we encourage you to explore our other mascara options, or contact our customer service team for assistance. They may be able to offer tips on application or provide other solutions to help you achieve your desired lash look.
14 days ago
Works terrible. Looks demonic.
This mascara is seriously not functional. I have thick chunky lashes average length. This formula feels like slippery gel that hardly grabs onto my lashes, not providing volume or extension. It just doesn't serve its purpose. The packaging looks gigantically demonic. I advise that you walk away from this product if you see one.
Customer review from lancome-usa.com
Response from lancome-usa.com
Consumer Care Center14 days ago
Hi katlyna819! Thank you for taking the time to try our Le 8 Hypnôse Serum-Infused Mascara. We are so sorry to hear about the experience you had. We would like to speak with you directly about it. Please give us a call 1-800-526-2663 Monday – Friday, 10:00 AM - 7:00 PM EST for assistance and provide the reference #41552018 as well as, it would be helpful if you could have the product available when you call. We Looking forward to speaking with you soon!
17 days ago
Mascara
Enjoy this product. Great wear. No clumping. Definitely recommend
Recommends this product
Customer review from lancome-usa.com