55" Class UT70 Series 4K LED UHD Smart TV - 55UT7000
Shipped and sold by Seller Name 1
$467.00
Product details
Web ID: 1994426310 days ago
Extremely Unsafe Product – Poses a Serious Hazard
I purchased this TV just four months ago, and I am deeply alarmed by the danger it posed. The legs provided were completely inadequate for supporting the size and weight of the television. This wasn’t just an inconvenience—it was a serious safety hazard. The TV was a gift for my mother, and she was abruptly woken up in the middle of the night by the crashing sound of the TV falling. Thankfully, she wasn't physically harmed. But I shudder to think what could have happened if my young children had been present, or if she had any pets in the room. The outcome could have been devastating. This is not just a design flaw—it is a fundamental failure in product safety. And despite the clear risk this defect posed to human safety, LG has refused to reimburse or replace the unit. Their lack of accountability in the face of such a dangerous incident is deeply disappointing and frankly unacceptable. I urge others to be extremely cautious when considering this product. Safety should never be compromised, especially in our homes. LG must address this risk immediately to prevent potential injury or worse.
Customer review from lg.com/ca
Response from lg.com/ca
LG CareQ7 days ago
Hi there. We appreciate you letting us know about your experience and we are saddened to hear that you encountered unusual performance from the LG product. We understand how important it is to have reliable appliances that function properly. Our goal is to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything else we can do to assist you, please contact us directly at 1-888-542-2623 so we can discuss your experience and find a solution.
3 months ago
Great quality! But...
Picture quality is great and is loaded with many features and apps, however, it came with a standard remote, not the magic remote that you need to use the voice command and 'Alexa' or the cursor, disappointed
Customer review from lg.com/ca
Response from lg.com/ca
LG CareQ3 months ago
Hi! Thank you for sharing your experience with us. We always want you to have the best experience with your LG TV and we understand that it does not come with the magic remote control and has limited access like Alexa. Please feel free to reach out to our LG CareQ Team at 1-888-542-2623 and we'll be more than happy to assist you.
6 months ago
Not as advertised
I bought this TV a few weeks ago, and although the picture is good and the price is great, buyer beware; the remote you get with the TV is not a magic remote, so voice control does not work, and neither do many of the other features unless you purchase the magic remote as well. Looks like I will be returning the tv.
Customer review from lg.com/ca
Response from lg.com/ca
LG CareQ6 months ago
Hi there! Thank you for sharing your experience. We can imagine this must be frustrating for you that your LG TV (55UT7000PUA) does not come with the magic remote control, which limits the usage of some other features. We value your feedback as we understand how important it is to have the lastest features and functionalities. If you’re open to exploring potential solutions, our team would be happy to assist further. Please reach out to our LG CareQ Team at 1-888-542-2623 and have the model and serial number handy, so we can discuss your experience and find a solution.
6 months ago
from Harrisburg PA
Excellent features at reasonable cost!
It was purchased three weeks ago and am totally satisfied!
Recommends this product
Customer review from lg.com/ca
Response from lg.com/ca
LG CareQ6 months ago
Hi, we're happy to hear that you enjoyed your LG TV purchase and we're glad that you liked our latest design and features. We are looking forward to providing our customers more amazing and innovative technologies to make your life's good and more convenient. Thank you for choosing LG!
7 months ago
from Windsor Ontario
Excellent
Excellent tv for a great sale price. Definitely a 5 star now but upon setup, finding where in the menu options to set the default input was challenging. Thankfully someone had the courtesy to post a youtube that gave us the answer.
Recommends this product
Customer review from lg.com/ca
Response from lg.com/ca
LG CareQ7 months ago
Thank you for sharing your experience with our LG TV. We appreciate your enthusiansm in trying to discover on how to go through with the functionality of the TV. If you require further assistance, please feel free to reach out to our LG CareQ Team at 1-888-542-2623. Have the model and serial number handy, as this will allow us to check the details to ensure more efficient information.