LG65" Class UT75 Series 4K LED UHD Smart TV - 65UT7570P

Response from lg.com/ca

Hi, thank you for reaching us. We appreciate that you love the LG TV. And about your concern the YouTube premium is not playing while the screen is off, you can try to access the Energy Saving Feature and go to Screen Off. -Screen is turned off and only sound is played. -Press any button except the power and the volume buttons to turn the screen back on. *It may not be supported, depending the on the running app or function. Please feel free to call us if you need more support and we are happy to further assist. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9 p.m. Eastern Time.

Response from lg.com

Hi, Jacia. Thank you for sharing your experience with us. We understand your concern about dealing with constant logouts from your streaming services on the LG TV (65UT7570PUB) model, and we appreciate you bringing this up. We strive to provide high-quality products exceeding our customers' needs and expectations. To resolve the streaming issue, we recommend checking your TV's network settings and ensuring that your TV is connected correctly to your Wi-Fi network. Sometimes, resetting the network connection or performing a software update can help stabilize streaming performance. Additionally, to avoid manually selecting HDMI every time, you can try enabling HDMI-CEC in the TV settings to allow automatic switching between deviLoud commercials, this can sometimes be adjusted through the TV's sound settings. You can try enabling "Auto Volume" or "Sound Mode" settings, which help regulate the sound levels across different content. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further in resolving these concerns. We appreciate your patience. ^Juvy

Response from lg.com

Hey there. It's great to hear you're enjoying your TV! A nice picture and quality sound at a great value is always a win. Sounds like you’ve mastered the setup and fine-tuned it for the best experience—WebOS offers a lot of flexibility. Enjoy your new TV and all the entertainment it brings! ^ Diego

Response from lg.com

Hello there. Thank you for sharing your feedback on the 65UT7570PUB TV. We can understand your issue with the limited-usage remote control, especially when you were expecting to access all the features that your TV offers without additional purchases. It is certainly inconvenient when a key component like the Magic Remote isn't included. To make full use of your TV's features, we recommend purchasing the compatible Magic Remote separately, as it enables you to use all the advanced functionalities of the TV. We realize this wasn't the experience you were hoping for, and we genuinely appreciate you bringing this to our attention. If you need help with finding the Magic Remote or have further questions about your TV's capabilities, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you. We want to ensure you're getting the best experience with your LG TV. —Avril

Response from lg.com

Hey there! Thanks for leaving us a review of your LG TV experience. Configuring your LG TV settings to your liking is what creating the perfect home theater is all about, so we'd love to help! What you're describing sounds like the default input when turning on the TV. To change the default input, try following our guide at https://www.lg.com/us/support/help-library/lg-tv-how-to-set-the-default-input--20153711388714 to get started. If you still need help, feel free to reach out to us on social media @LGUSSupport. We'll gladly help out more! *Joseph

Response from lg.com

Hey there! Thanks so much for sharing feedback on your LG TV experience. We'll be sure to pass along these insights to our team to continue to innovate and improve future models. We're here to help you with whatever you may need. Please private message us on social media @LGUSSupport. We're more than happy to help you out at any time! ^Joslyn