Illuminate-Low Square Toe Slide Sandals
Product Details
Web ID: 20174335Loved the sandal ….but my foot is a 9.5 M….. because of the straps I purchased 9.5 W still narrow
Customer review from naturalizer.com
Response from naturalizer.com
We are so sorry to hear that the Illuminate Slide Sandals aren't fitting as expected. We understand how disappointing that is. We appreciate your review and we have forwarded your comments to our design team. We hope this is helpful for others. If you have any questions or concerns, please call our Naturalizer.com Consumer Care Department at 1-888-294-1648. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT. Thank you for your feedback.
They run small sadly!
These shoes are absolutely perfect in every way the color matches my skin perfectly however I ordered size 11 in shade Deep 1 and sadly in this particular color they only go up to size 11 but my heel shanks off so I need a 12 :(
Customer review from naturalizer.com
Bad Quality
I purchased these in May and was SO excited since I love Deepica Mutyala and have been following her for a long time. As a South Asian woman, it's very difficult to find nudes that fit my skintone. I've only worn these twice and the leather is badly scuffed and torn on the toe and heel. These are the most expensive sandals I've ever bought and I'm extremely disappointed.
Customer review from naturalizer.com
Response from naturalizer.com
We're very sorry to learn this is happening to your sandals. We’re happy to say, we stand behind our products and offer refunds for defective items through our Defective Return Policy. Unfortunately, we cannot assist with repairs, nor send replacement parts or shoes. We apologize for any disappointment. We ask you to please visit our website's FAQ page to learn more about our Defective Return Policy and to download the Defective Product Return Form. Please read the instructions entirely, as there is important information to be aware of. If the item is deemed defective and you request a refund for shipping charges, shipping costs will be refunded by check (up to $20 USD) for Standard Ground Shipping only. Visit the page below and click on "My shoes are defective. Can I return them?": https://www.naturalizer.ca/en/help/faq?icid=Footer_Help_FAQ We appreciate your understanding and hope we're able to help!
Like Walking Barefoot
Oh so easy to slip into. Walking in these sandals is easy.
Recommends this product
Customer review from naturalizer.com
Meh
Feel very cheaply made. Walk around my house for a couple of hours to see if I liked them and they are so scuffed up I have to keep them. Top feels like plastic.
Customer review from naturalizer.ca
Response from naturalizer.ca
Thank you for writing a review for the Illuminate slide sandals. We are sorry to hear the shoes were uncomfortable and value your feedback. Please know that we do take your feedback seriously and have conveyed your concerns to the appropriate party in hopes that we can improve. We appreciate you reaching out, and hope you'll give us another chance. If you need further assistance, please don't hesitate to contact our Naturalizer r Canada Consumer Care Department. You can find our contact information by using the link below. https://www.naturalizer.ca/en/help/faq?icid=Footer_Help_FAQ Thank you for your review.
Misleading
They are plastic and look cheap. The colour wasn’t right - I also wished they were photos on person to gage for right colour. They are comfortable tho
Customer review from naturalizer.ca
Response from naturalizer.ca
Thank you for writing a review for Illuminate Slide Sandal . We are sorry to hear you did not like the material or color and value your feedback. Please know that we do take your feedback seriously and have conveyed your concerns to the appropriate party in hopes that we can improve. We appreciate you reaching out, and hope you'll give us another chance. If you need further assistance, please contact our Naturalizer Canada Consumer Care Department at https://naturalizerca.custhelp.com/app/ask or by phone 1-800-727-3036 . Thank you for your review.
Price Varies by Color????
At the top of the page it says that price varies by color? Really? Fix this.
Customer review from naturalizer.com
Response from naturalizer.com
We apologize for any confusion. Depending on current inventory or seasonal trends, it is possible that different versions of the same style may differ in price. For example, a white shoe might be on sale in the winter and be a higher price in the spring. Alternately, a blue style that has very low inventory, may differ in price from the brown version has much more inventory. Unfortunately, we cannot guarantee that all colors will be offered at the same prices. We hope this information has been helpful, we appreciate your feedback. If you have any questions or concerns, please call our Naturalizer.com Consumer Care Department at 1-888-294-1648. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT.
Better pics needed
Why aren’t there any promo/model pics with shoes actually on the foot? It’s not useful showing a shoe next to someone’s face or body. I want to see it on and close up shots of how they fit on a foot.
Customer review from naturalizer.com
Response from naturalizer.com
We are very sorry for any disappointment caused by the pictures available on our website. We do understand your concern. It is more expensive to photograph the shoes with models rather than by themselves, so that is most likely to reason. We appreciate your comments and we have forwarded those to our web team. If you have any questions or concerns, please call our Naturalizer.com Consumer Care Department at 1-888-294-1648. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT. Thank you for your feedback.