Vertuo Next Deluxe Coffee and Espresso Machine by De'Longhi in Chrome
Product details
Web ID: 11424983Terrible machine
Terrible machine. I was replacing an existing vertuo machine I had. I couldn’t buy that model anymore which I was relatively happy with. I’ve had 2 previous Nespresso pod machines I was happy with. This was the equivalent option. Unknowingly I found after purchasing that the design has changed significantly and has now introduced quite a few annoying issues that I never had before (including low temp coffee !) I’ve only had this machine for about 6 weeks but am going to dump it and buy something else instead.
Customer review from Nespresso Australia
Makes great coffee
Have had this machine for about 18/24 months now and I absolutely love it. I have gotten some of my friends and my parents to buy one too.
Customer review from Delonghi
LOVE NESPRESSO
LOVE Nespresso coffee !! Have a machine at home and one at my shop. They both work really well and I've had them for 3/4 years now. Bought machines for my 3 girls and they love them too. No issues with theirs either. Easy to order more coffee and get it shipped to my home. Only one bad thing.... it is really hard to drink any other coffee now or go through a drive through and pay way too much !!
Recommends this product
Customer review from Nespresso USA
Not as good as my older machine
Sadly dissapoointed with the new machine, it feels like its gone backwards from my last machine which I loved. Water container is smaller, empty capsule holder is smaller and capsules spill out everywhere when you pull out. Even the lock system is not as easy as last machine its stiff and for some reason some capsules you have to be pretty rough to shut it and lock it. Maybe sort out those things instead of worrying about bluetooth which for me is pointless does nothing to make my coffee. lastly my coffe is not very hot and alot of froth. even heat cup but still cold. Lucky i love the taste off coffee lol, but definitly wouldnt buy this again i’d stick to my Pro.
Customer review from Nespresso Australia
Response from Nespresso Australia
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with the Vertuo Next machine has not met your expectations, especially compared to your previous model. We appreciate your insights regarding the water container size, capsule holder, and locking mechanism, as well as your concerns about the coffee temperature and froth. Your comments are invaluable, and we will certainly take them into consideration for future improvements. We're glad to hear you're still enjoying our coffee, but we understand your frustration. If there's anything we can do to assist you further, please don't hesitate to reach out to our customer support team via the toll-free number 1800 623 033. ☕
DO NOT BUY!!!!
Great machine when it works. Rejects about 20% of the pods without really telling you why (other than red blinking light). In the 6+ months I’ve owned the machine I have not been able to pair it with my iPhone - horrible user experience. You’d think Nespresso would be more attentative to what machines they put their money on. Btw, highly recommend Vertuo pods over regular ones. So much better 👍🏼
Customer review from Nespresso Australia
Response from Nespresso Australia
Thank you for providing your feedback on the Vertuo Next machine. We’re pleased to know that you appreciate the quality of the Vertuo pods! However, we truly apologise for the challenges you’ve faced with your machine. Your experience matters to us, and we value your insights as they contribute to our product improvements. If you require assistance with the pairing issue or have any other concerns, please feel free to reach out. We appreciate your recommendation and look forward to improving your experience in the future! ☕
Machine started to act up 1 year after purchase
This is my second nespresso machine. I had my first first over 10 years, until latch broke. This was my replacement....within a year blinking red lights and problems started. The machine is completely unreliable.
Response from Nespresso Team
Thank you for your review. We are sorry to learn your replacement Vertuo Next machine didn't meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair and replacement options via our Assistance Service Program. Please do not hesitate to contact us. Our Machine Experts would be delighted to assist you with reaching the best solution. We’re available 24 hours a day, 7 days a week for your convenience.
Love Nespresso not this machine
We love Nespresso and have purchased many machines for our home and cottage however the design of this model is awful. The lock on/off lever is very stiff and the design of the used Nespresso pod case is awful. All the pods collect nicely but when you take it out for recycling all the pods fall out all over our counter. The pod box only has high sides on part of the box so all the pods will always fall out. Machines 5 years ago were better.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your impressions with us. Be sure we appreciate your comments about the Vertuo Next's design, as it’s helpful for us to improve our products and customer experience. We’ll gladly consider your feedback regarding its locking mechanism and used capsule container for future product development. Should you need any assistance with your device, trust that technical support is available 7 days a week via our toll-free number 1.855.325.5781. Our machine specialists will be happy to help!
Don’t buy - destroys pods
Repeatedly destroyed pods.
Customer review from bloomingdales.com