45lb. Nugget Countertop Ice Maker with Self-Cleaning Function, Refillable Water Tank, and BPA-Free Parts, Perfect for Kitchens, Offices, Home Coffee Bars, and More
Shipped and sold by Seller Name 1
$399.99
Color:Stainless steel
Product Details
Web ID: 169932097 months ago
from Kings Mountain, NC
Do not buy! Broke for us within 13 days!
Worked great for 12 days! Been dealing w/ support. 28 emails. Sent all the info/pics/video. Didn't cut the cord correctly. Took our machine to the dump & bam. They aren't replacing. Beware of Charles!
Customer review from newair.com
Response from newair.com
newairpwr7 months ago
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
1 year ago
from Austin TX
On Third Unit In Two Months
I bought this for wife has a birthday present two months ago because she loves nugget ice. I have had two replacement units sent to me. I will say their customer support has been great, but I fear the manufacturer they use for these units has some serious issues. Here is the breakdown of my units, First Unit: Seemed great at first. It made wonderful nugget ice. After about a week, it began making a loud squealing sound for a few seconds. No big deal, I can live with a few seconds of squealing. Then the squeal go louder and lasted longer. I finally contact support when it was lasting 45 seconds. The sent a new unit. Second Unit: When I opened, I saw two pieces of black plastic sitting in the bottom. Clearly something inside broken. I plugged it in to use it anyway and it would not suck at water out of the tank. I unplugged for about three hours and tried again, and it seemed okay at first. Then I noticed a lot of condensation building up at the ice exporting area, and the ice began to just come out as a slush instead of nugget ice. Then it began squealing. I called support and they sent another unit. Oddly, the day the new unit arrived, the second unit began squealing and kept squealing for about 4 minutes until I unplugged it. Third and current unit: From the first time using it, the "Ice Full" light will come on when the ice basket is half full and there is no ice jammed in the top. When this happens, the compressor turns off so it can thaw which means my ice starts melting. We basically just have to constantly watch the unit to press the power button again when Ice Full light comes on. This also mean we get mostly slush and not nugget ice. At least we don't have a squeal though, yet! We thought about just trying to get a refund, but it looks like all of the other brands have similar quality issues. We decided to just keep this third unit since it is not squealing and makes okay ice if we stay on top of pressing the power button. It's just hard to believe a product could have so many manufacturing issues. I've never experienced anything like this with another product. I love the ice when it works, but I have absolutely no faith in the product now. At least customer support is good though.
Customer review from newair.com
Response from newair.com
newairpwr1 year ago
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
1 year ago
from oklahoma
lasted 3 months
I got this ice maker as a replacement for a nugget maker that lasted 11 months. This one lasted 3 months. Since the warranty is now out the only thing they said they would do is give me a 40 percent discount on another one. Worked great until it didn't. I wouldn't recommend unless u just expect it to not last. They will replace within the 1st year but you still have to pay shipping and tax. Buyer beware!
Customer review from newair.com
Response from newair.com
newairpwr1 year ago
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
1 year ago
from Nashville, TN
Second Unit in a year
These make great ice when they work. This is the second unit within a year; we use filtered water as well as clean the unit on a regular basis using a mild cleaner. Grateful to have the warranty, but these units do not hold up. Don't know if it is just a product of these countertop units or if it is just this brand.
Customer review from newair.com
Response from newair.com
newairpwr1 year ago
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
2 years ago
from San Antonio Texas
Awesome machine
[This review was collected as part of a promotion.] I love the ice machine. Easy to clean makes a lot of ice very quickly easy to set up and to fill with water it's relatively quiet. Packaging was very secure and solid. Delivery was very quick very and product support was very professionally handles. much worth the money
Recommends this product
Customer review from newair.com
Response from newair.com
newairpwr2 years ago
Thank you for the 5-star review and for posting your comments in regards to this product AI-420SS. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
2 years ago
from Arkansas
I'm very disappointed in this Ice machine!
Stopped working after a short time of use. It leaked water consistently. Started making a screeching noise. Took the back panel off and it's full of mold. I was hospitalized over it. Absolutely do not buy this product. I called the phone number listed on other reviews but no luck.
Customer review from newair.com
Response from newair.com
newairpwr2 years ago
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
2 years ago
from Lake Elsinore
Horrible product and customer.service
I purchased an ice machine Sept/Oct of last year. Within a few months it was making a screeching noise. I contacted customer service (Fern) who made replacing the unit very easy. I received my new until quickly. After a couple months this unit was no longer making ice. I again contacted customer service (again someone named Fern) I asked for a refund this time. I have sent more the 20 emails to this Fern person. I have been getting the run around since Dec. I have been told they "tried" to refund my money. To we will mail you a check. TO a suposide supervisor being contacted about this multiple times. I would be cautious if buying anything from this company. They obviously don't stand behind their products let alone their word. I guess they just hope I'll forget about my money.
Customer review from newair.com
Response from newair.com
newairpwr2 years ago
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
2 years ago
from Ohio
The awesome ice
Customer service is great. Had a problem and the agent was very friendly and took care of the problem right away.
Recommends this product
Customer review from newair.com
Response from newair.com
newairpwr2 years ago
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing Newair!