Name: Radley 5-Pc. Fabric Chaise Sectional Sofa with Corner Piece, Created for Macy's
Brand: Furniture
Price: 4225.00 USD
Availability: InStock
Rating: 4.00 (1617 reviews)

Ratings & Reviews

Here's what customers think

"The sectional couch receives mostly positive reviews, with customers praising its overall look and comfort. Many describe it as comfortable and enjoyable for their family. However, some customers found the couch too firm and experienced quality issues like sagging cushions and fraying fabric over time. While a few had problems with the ordering and delivery process, the majority of reviewers seem satisfied with their purchase."

AI-generated summary from 1,205 customers reviews.

4/5

1,617 star ratings, 1,205 reviews

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This review is from Radley 5-Piece Fabric Chaise Sectional Sofa Created for Macys

3 days ago

Poor quality

I gave one star for customer services who handled my case many times. The sectional was not comfortable at all and became soft and retain body shape. I had it inspected after 3 months and they decided to replaced it; however, the replacement order even though it was packed , it was returned and already used. One piece had burned fabric. I reported it again. They offer to have another replacement that may take up to 2 month to have it delivered. finally I decided to keep it as it is and have 20% of it’s price refunded. A lot of stress . I would not recommend this sectional to anybody.

This review is from Radley 54 Fabric Chair Bed Created for Macys

8 days ago

Purchased early April

I purchased this sofa early April for my home office. Delivery was supposed to be early May; however, after speaking with customer service I found out it won't arrive until July 7th. I really want this item but would not have ordered it if I knew it would take this long. Macy's should have more precise ordering information and faster delivery times

This review is from Radley 54 Fabric Chair Bed Created for Macys

11 days ago

54 inch Love Seat Sofa Bed

Comfortable - sturdy -great value Delivery was delayed but in the end Macy’s can through with the delivery in the anticipated date despite the trucking issues

This review is from Radley 5-Piece Fabric Chaise Sectional Sofa Created for Macys

14 days ago

Radley Sectional Sofa

BUYER BEWARE – READ BEFORE PURCHASING! If you order a sofa with custom fabric, expect a 12-week delivery time. Upon delivery, inspect it thoroughly for any scratches, stains, or defects. If there’s an issue, be prepared for delays. Macy’s uses a third-party company for inspections—it took me 8 weeks just to get an appointment. The inspector said a replacement would be requested, but 8 weeks later, I found out no request was made. Customer service was unhelpful and routed me overseas. One rep claimed the sofa couldn’t be replaced due to the custom fabric. After multiple requests, I reached a supervisor who finally offered to replace only the stained cushion—with another 8–12 week wait. I hope others don’t go through this frustrating experience.

This review is from Radley 3-Piece Fabric Chaise Sectional Sofa Created for Macys

15 days ago

Don't waste your money

I bought this Radley sectional last December online after visiting my local Macy's store in Frisco, TX. After receiving the initial delivery for the sectional, I realized one of the pieces was damaged. I also noticed there was a tear in the middle of the fabric on the bottom of the "new" furniture. This is usually an indicator that the piece has been "repaired". This was confirmed by the 3rd party technician Macy's sent out to assess the overall issue who informed me that Macy's will continue to send out the same damaged pieces to new customers from the warehouse. Not a great start... Customer service did address the issue and replaced the piece, however, after 3 months I can confidently say that this is the most uncomfortable couch I have ever used. It is definitely not the same quality as the showroom model which I was able to confirm online is something that Macy's does purposefully. Overall this is low quality furniture and anyone in the market should avoid this trash.

This review is from Radley 54 Fabric Chair Bed Created for Macys

15 days ago

Good product

This is a great product with high durability and quality

This review is from Radley 5-Piece Fabric Chaise Sectional Sofa Created for Macys

17 days ago

The WORST QUALITY! Would give a Zero if I could!!!

After so many influencers raving about this sectional, we went to Macys to check it out. Overall it looks great and is firm but comfortable. We decided to purchase even though it was over our budget, we expected the price would be worth it, and we expected great quality product from Macy’s. Well I was wrong!!! At about exactly a year, one of the cushion zippers broke. After being transferred a few times, the customer service rep was cold and careless. They do not stand behind their products and would not replace the cushion cover. Instead, I was expected to purchase a whole new cushion, I couldn’t even just purchase the cover. Fast forward another year later, after removing the covers and washing, I more zipper broke. There are strings allllll over, the inside of the cushions are THE worst quality I’ve ever seen. So cheaply made. I hugely regret buying this sectional. It is not made to last for every day use. I guess it’s for show. Do not purchase if you plan to use daily!!!