Aurora APN510 2'3" x 15' Runner Area Rug
Product Details
Web ID: 16668688Foul Smell! Beautiful Rug
Love the pattern and overall look of this wool rug In our living space. However, upon opening it we noticed a faint odor, which got stronger as we unfolded the rug & laid it out. Mildew? On the back there are several tiny hard bumps encased within the backing??? Not all over, and they are rock hard when stepped on- and are random around the rug area? I tried to contact Macys the website says there is a special department for rug issues, which only works 9-12 M-F. (This was late on Friday of course and Monday is a Holiday... so I have to wait 3 days 🙁 We have a fan on it and have opened windows but the smell is still quite evident! Boooo I want a new Unsmelly Rug!
Response from SAFAVIEH Product Expert
Thank you for your review, we apologize that you are dissatisfied with our product. We strive to assure that our products meet all customers’ expectations. We will make every effort to ensure that the quality of this product reflects our high standards. We recommend airing out a new rug for a few days. Leave your new rug in a well-ventilated space with your doors and windows open and frequently vacuum over the first few days. For a quicker fix, open your windows and place a fan where it can blow across your new rug. In a small space, consider a portable air filter to help with new rug odor removal.