California SG151 4' x 4' Square Rug
Product details
Web ID: 8193690Strong Toxic Odor
I love the price, the bright color, shag is nice thickness BUT this carpet has a very strong toxic smell. It has been airing outside for 2 weeks & still the chemical odor is too strong. What I touch my palm on it, I can smell the chemicals on my hand! I especially do not want my grandchildren to play on it. Now I'm trying to see about a refund but I don’t have original paperwork😔 I’m afraid I’m stuck with it. So now I have to get rid of it. My family’s health is too important. I wasted my money.
Response from SAFAVIEH Product Expert
Thank you for your review, we apologize that you are dissatisfied with our product. Our rugs are not treated with any insect repellents, stain repellents, or flame retardant chemicals. Our rugs do not contain any toxins, VOC, or PDBE-emitting properties. We strive to assure that our products meet all customers’ expectations. We will make every effort to ensure that the quality of this product reflects our high standards. Please feel free to reach out to our Client Service Team - https://safavieh.com/contact if you have any questions.
Response from The Fine Rug Gallery at Macys Product Pro
We are sorry to hear you experienced this issue with your rug, we will provide your review to the manufacturer. Please contact the Fine Rug Gallery Customer Service line toll free at (888) 241-8288 for more information on your order. We hope this helps!