POWERDETECT Upright Vacuum with DuoClean Detect Technology and Self-Cleaning Brushroll, AZ4002
Product details
Web ID: 19014830Ratings & Reviews
290 customer images
Disappointed
Nice vacuum, however the cord is its downfall. So sad. It’s super short and super stiff. Hard to work with. The most expensive vacuum you offer. Disappointed.
Recommends this product
Customer review from sharkninja.com
Response from sharkninja.com
Hi Angela, Thank you for your honest feedback on the PowerDetectT Upright Vacuum. We’re glad to hear you like the vacuum’s performance, but we’re truly saddened the cord design didn’t meet your expectations. We understand how important ease of use is, especially with a premium product. Your input is valuable and will be shared with our product team as we continue to improve our designs. Kindly, Shark Clean US
I'm all in on my Shark cleaning tools!
OMG! This is my favorite vacuum ever! My last couple of vacuums were Dysons and this Shark is out performing those! I love everything about this vacuum. We have 2 border collies in this house and that's a lot of dog hair that's floating around. This vacuum cleans the rugs better than anything we previously used! We could not be happier. I also purchased a Shark Steam cleaner for the hardwoods and tile in the house and that is my new obsession! THANK YOU SHARK!
Customer review from sharkninja.com
A Disappointment!
This is my 4th shark over the past 20 years, and the worst one yet. The button are located in a spot that I always end up hitting. I have dogs and cats, it seems to get jammed/plugged up easily. It's transition from carpet to hard floors, is poor. It's bulky, takes more effort to maneuver, and doesn't go under furniture. I have gone back to my old one shark navigator with the hardwood attachment. With the price, I expected a lot more. Sadly, because this vacuum was failure for me, I ended up jumped off Shark ship and bought my first cordless from Dyson.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for being a loyal Shark customer over the past 20 years. We truly appreciate your continued support. We’re very sorry to hear that your experience with the PowerDetect Upright Vacuum hasn’t met your expectations. It’s disappointing to know that the design and performance didn’t suit your needs, especially in a pet-friendly home where reliable suction and smooth transitions are essential. We understand how frustrating it can be when a product doesn’t deliver the ease and efficiency you’re used to, and we’re sorry this led you to switch brands. Your feedback is incredibly valuable and will be shared with our product team to help improve future models. If you’d be open to it, we’d love the opportunity to speak with you directly and explore any options that might help. Please feel free to reach out to our Customer Care team by phone at 1-855-427-5127. Warm regards, Shark Clean US
Older Sharks are Better
I have had my vacuum for almost 6 months and have really tried hard to like but I don't, I have been a shark vacuum for 20 years and this is my 4th vacuum. By far, the worst. It's bulky, does not transition well from carpets to hard floors. Now, I just go back to my old Shark lift away pro complete. At this price point, I expected better.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your honest feedback. We’re truly saddened to hear that your experience with the PowerDetect Upright vacuum hasn’t met your expectations, especially after being a loyal Shark customer for 20 years. That kind of trust means a lot to us, and we’re disappointed to hear this model didn’t deliver the performance or ease of use you were hoping for. We understand how important smooth transitions between surfaces are, and we appreciate you highlighting this issue. Your feedback helps us improve future designs and better serve our customers. If you’d be open to it, we’d love the chance to speak with you directly and explore options that might better suit your needs. Please feel free to reach out to our Customer Care team by phone at 1-855-427-5127. Thank you again for your continued support. Warm regards, Shark Clean US
Dont risk it
I want to love this vacuum for the price that it is but unfortunately it no longer works after less than 4 months. This seems to be not an uncommon issue.
Customer review from sharkninja.com
Disappointed
Upgraded to this vacuum from a shark navigator professional. Works really well on carpet and on Open spaces of hardwood floor but is very difficult to navigate in between items because the vacuum head is so large. Was hoping that they had an additional attachment for hardwood floors like the navigator had but no such luck
Customer review from sharkninja.com
Response from sharkninja.com
Hi there,\nThank you for taking the time to share your feedback. We're glad to hear the PowerDetect Upright is performing well on carpet and open hardwood areas, but we’re disappointed to hear it’s been difficult to maneuver in tighter spaces.\nWe understand how important versatility is—especially when transitioning from a model like the Navigator Professional. While the PowerDetect was designed for deep cleaning and powerful suction, we appreciate your suggestion about a dedicated hardwood floor attachment. We’ll be sure to share your comments with our product team as we continue to improve our designs. Thanks again for being a Shark customer!\n\nSincerely,\nShark Clean US
Not my favorite shark
I am a loyal shark customer. We buy a new vacuum every 3-5 years and I will only buy shark. I love so many features that shark provides. This vacuum however, I hate it! The touch button placement on the handle is terrible placement. I'm constantly touching them while vacuuming (especially while using the wand) and it changes the settings so I have to keep stopping to change the setting back. The wand also has a rubber type coating on the bottom. It might work OK for carpeted areas, but not on tile or hard wood. It causes the wand to stick to the floor, making it difficult to slide under furniture or across the baseboard areas. The hose for the wand is also stiff and difficult to move compared to all other shark models I've owned. Also making it difficult to slide under furniture, vacuum any furniture and to get to higher or harder to reach areas. I'm glad this wasn't my first shark vacuum because I wouldn't be a returning customer had I been. I still love Shark, but this model is a big👎.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're sorry to hear that this particular vacuum hasn’t lived up to your expectations. It’s clear you know our products well, and your insights about the touch button placement, wand coating, and hose flexibility are incredibly valuable. We've passed your comments along to our product team so they can take them into account for future designs. If you need further assistance, please feel free to reach out to our team at 1-855-427-5127. Kind regards, Shark Clean
Not my favorite vacuum
I've had this vacuum for 5 months and, I have to say, it's my least favorite vacuum I've purchased from Shark. As other people have noted, the buttons you use to switch between the type of floor/surface you are vacuuming are in a terrible place, and i constantly hit them accidentally... changing to less suction when I want more, and vice versa. I also feel the design of the wand is poor, and makes it hard to maneuver underneath furniture. For the price I paid, I definitely feel this vacuum under performs
Customer review from sharkninja.com
Response from sharkninja.com
Hi Brenda,Thank you so much for taking the time to share your experience. We’re genuinely saddened to hear that your PowerDetect hasn’t lived up to your expectations.,We understand how frustrating it can be when design elements like button placement and wand maneuverability interfere with your cleaning routine. Your feedback about accidentally switching suction modes and struggling to reach under furniture is incredibly valuable, and we’re actively listening to concerns like yours to help guide improvements in future models.,At Shark, we’re committed to delivering performance and convenience, and we never want you to feel disappointed with your purchase. If you’re open to it, please reach out to our team by phone at 1-855-427-5127 — we’d be happy to look into this for you.,Kind regards,,Shark Clean US