POWERDETECT Upright Vacuum with DuoClean Detect Technology and Self-Cleaning Brushroll, AZ4002
Product details
Web ID: 19014830275 reviews
Horrible for German Shepherd owners
I bought this thinking it would easily pick up my German Shepherds hair. It does that easily but my biggest issue is the roller gets clogged easily and the roller bar in the front gets tangled full of hair!!! Also the buttons on the handle ate touch sensitive and ate constantly changing and the vacuum is so heavy! This vacuum is the biggest waste of money! I hate I wasted all that money on this. I've had it about 3 months or so. Plenty of time to test it out.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Wendy, Thank you so much for sharing your experience. We’re really sorry to hear that the vacuum hasn’t lived up to your expectations. We know how important it is for pet owners to have a reliable solution for shedding, and it’s disappointing to hear that the roller bar and touch controls have been causing frustration. If you’d like to speak with us further, please reach out to 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean
Worst vacuum ever
This is the worst vacuum I've ever owned. The auto detect is a joke. It just doesn't work at all near walls. It won't shut off when you hit the button. If you even slightly bump into something it errors out and you have to shut it off to reset. And it's absolutely IMPOSSIBLE to use on area rugs. I spend 10 times cleaning with this vacuum than I should and 90% of that time is pulling rugs out of it or having to turn it on and off. Thanks Shark for making it harder to clean. Will be returning ASAP unless I take a sledgehammer to it first.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Roper.rachael, Thank you for taking the time to leave a review. We’re truly sorry to hear that had a bad experience with the Shark Power Detect. We understand how frustrating this must be, and we want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean
Fails Big Time on tile/hardwood flooring😩
I love the power in this vacuum but no matter what my daughter and I do - we can’t get it to vacuum floor ! When vacuum hits anything other than carpet it literally blows everything in front of it away. We look ridiculous trying to chase the dust or fuzz bunnies that the vacuum just blew away and up towards the ceiling. We have removed a roller and yes we have on floor setting and even tried every setting , I can’t imagine no one else isn’t bothered by this . If it worked on hardwood and tile flooring like it does on rugs and carpets this would be the Best vacuum ever made. Because of this flaw I have to fall back on my forever dependable Dyson vacuum that is over 10 yrs old and works like day I bought it ! I really was hoping Shark would win me over as its cheaper and I really like some of their other products I’ve purchased. 😣😩
Customer review from sharkninja.com
Response from sharkninja.com
Hello Neena777, Thank you for taking the time to leave a review. We're really sorry to hear about the trouble you've had using the vacuum on hard floors. That’s certainly not the experience we want for our customers, and we understand how disappointing it must be, especially when you were hoping for a reliable, all-surface solution. We appreciate your kind words about the vacuum’s power and your support of other Shark products. If you'd like assistance or troubleshooting, please reach out to our Customer Care team at 1-800-365-0135. We're available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Customer Care
Great suction and performance!
This is the most powerful vacuum I've ever used, and it has performed beyond my expectations. On the very first use, it pulled up more dirt and cat hair than our old vacuum ever did, and it left the carpet looking much cleaner than it has in a long time. It moved from our carpets to the hardwood floor seamlessly, and sucked up all the bits of dirt and dust without scattering anything. Previously when we used our carpet cleaner, it would end up getting plenty of cat hair pulled up in the drain canister and stuck in the water return. Paired with the new shark upright powerdetect, our carpet cleaner cleaned our living room with virtually no cat hair found in the reservoir afterward. Having the ability to remove the canister from the wand gives you superior mobility when it comes to getting around furniture, and I can run it nearly level with the floor to the point it will go underneath my bed and still suck up all the cat hair. The only cons I can think of are super nit picky and ultimately don't affect how this vacuum performs. You have to watch the canister closely, as it fills up rather quickly, which is another testament to the suction power this thing has. The cord isn't as long as some other vacuums I've used in the past, but is still plenty long enough to clean our large living room without switching outlets. You will have to weigh down rugs or floor mats, as the suction is so strong, that the vacuum will almost want to pull them in. All things considered, you can't go wrong with this vacuum.
Recommends this product
Customer review from sharkninja.com
Great, but Heavy!
I am very happy with the performance of this vacuum so far. Switching from a stick vacuum to a full-size machine has been a bit of a transition, but this machine picks up so much that my stick vacuum missed. My biggest complaint is the weight, this thing is HEAVY! And I have a 4 floor townhome. I am getting used to popping the canister off and using the vacuum on stairs and tighter areas. Getting under furniture it not as easy, especially on carpeted areas. The Under Appliance Wand is great for bare floors, but not so effective under a bed. Overall it's a very powerful vacuum and I'm impressed with what it is picking up, and the transition from bare floor to carpet is great.
Customer review from sharkninja.com
Love Love this vacuum
I’ve used Sharks for years and this is the best one yet. I have a Newfound who’s has is out of control but not only is the suction on this wonderful but I never have hair on the roller. Before I would have to clean the roller after each room. Love this vacuum
Recommends this product
Customer review from sharkninja.com
Efficient
It's a better for house cleaning.
Recommends this product
Best and Worst Vac I've Owned
The Good: Powerful suction, does a good job of picking up dog hair (I have two german shepherds). The small power head works better than any I have used - I should say it actually works, unlike most others. I like the sensors and use them a lot. The suction from the sides of the cleaning head is decent and nice improvement over older / other models. The Bad: Like others have mentioned, the placement of the buttons on the handle is really stupid. Did anyone actually test this before moving on to manufacturing? You will probably accidently change speeds 10 times in the course of vacuuming your house. The lift away function is also terribly thought out. You basically have to take it apart to lift the canister from the power head. The wand has to be detached separately; the cord has to be unwound if you're not using the wand. The release buttons are counter intuitive - the button for lift away is on the canister, while the button to release the canister is on the body of the vacuum. This may sound trivial, but when you want to quickly clean the car, which I do often, all this extra work is annoying. The power cord coating is made from cheap plastic with no pliability. They warn you not to run it over, but it's going to happen inevitably. The coating on the cord tore the first time I hit it with the power head. So now it's wrapped in electrical tape. Finally, the caddy for the crevice tool and brush is another thing that must not have been tested. Also pretty useless, the tools fall off constantly. My take - the core of it is a great machine, but it has some really dumb / not well thought out or designed features that make this machine more annoying to use than it should be. I'd wait for the next generation. Hopefully Shark will take the feedback and correct some of these issues.
Customer review from sharkninja.com
Response from sharkninja.com
Hello Tom, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your product's design. We will absolutely share your feedback with the relevant teams for consideration on future products. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean