SimpleComfort™ Compact Soothing Swing - Cassidy ™
Product details
Web ID: 18076202Don’t recommend
We bought this a few days ago and it just arrived today. I got it put together and it makes a constant clicking sound in the motor. It barely moves. You have to push it if you want it to move. Not impressed Overall love the design, but functionality sucks
Customer review from kidsii.com
Response from kidsii.com
Your feedback is very important to us. Please know we will do everything we can to make sure that your child always has a happy, enjoyable, and safe experience with our products. You can reach our support team at 800-230-8190 Monday-Friday, 9 am - 5 pm EST to discuss the SimpleComfort Compact Soothing Swing.
Doesn't turn on
Because 0 isn't an option! I got this online, put it together, doesn't turn on, doesn't work .sent it back, returned for another of the exact same..will not work! Was hoping to have it before my daughter arrives but I'm a week away and out of time.
Customer review from kidsii.com
Response from kidsii.com
We've received your comments regarding the SimpleComfort Compact Soothing Swing - Cassidy. We value hearing feedback from parents like you and appreciate you sharing this information. To help us learn more and offer support, please call our team directly at 800-230-8190 Monday-Friday, 9 a.m. - 5 p.m. EST.
Nice potential
This just arrived today and I was super excited to put it together, however, there was no instructions which was fine as it was easy to put together. The issue was I cannot attach the swing arm to the base motor swing arm. No screws and no snap buttons like the rest of it was. I'm devastated.
Customer review from kidsii.com
Response from kidsii.com
We appreciate your feedback and regret to hear that your experience with the SimpleComfort Compact Soothing Swing did not meet your expectations. Our team is committed to providing assistance. To ensure we can help you promptly, please contact us at 800-230-8190, available Monday through Friday from 9 am to 5 pm EST.
Doesn't work. Don't reccomend.
Got this as a gift from my boss and turned it on one time. Then when we came home from the NICU with our baby it no longer turns on. We threw away the box bc it was working when we initially set it up and now just have a swing we have to manually move. Disappointed to say the least.
Customer review from kidsii.com
Response from kidsii.com
Thank you for providing your feedback on the SimpleComfort Compact Soothing Swing. We appreciate your input as a parent and would like to offer our support. To assist us in gaining further insight, please contact our team at 800-230-8190 Monday-Friday, 9 a.m. - 5 p.m. EST.
Disappointed
Received this swing as a gift and was so excited to get it set up. Only to find out that the right leg assembly #2 does not fit into the bottom frame assembly #3. It is such a disappointment to have to throw this swing into the trash and buy a different one. I will not be purchasing the same brand either. With only 6 weeks left until my due date, replacing this swing is a stressor I could do without.
Customer review from kidsii.com
Response from kidsii.com
We've received your comments regarding the SimpleComfort Compact Soothing Swing. We value hearing feedback from parents like you and appreciate you sharing this information. To help us learn more and offer support, please call our team directly at 800-230-8190 Monday-Friday, 9 a.m. - 5 p.m. EST.
Won’t work after 3 days and 2x being turned on
Just got this item April 5. Simple and easy setup. Had difficulty starting it. Worked 2x. Today is the 8th and it won’t turn on at all!!! Very upset it was not a cheap purchase. Want to return but we got rid of the box
Customer review from kidsii.com
Response from kidsii.com
We've received your comments regarding the SimpleComfort Compact Soothing Swing. We value hearing feedback from parents like you and appreciate you sharing this information. To help us learn more and offer support, please call our team directly at 800-230-8190 Monday-Friday, 9 a.m. - 5 p.m. EST.
My daughter for this for her baby shower. The control panel motor died after using it for less than a month. Is there any way to get a replacement control panel motor?
Recommends this product
Customer review from kidsii.com
I got this swing for my baby shower. It worked great, but after a month of using it. It doesn’t swing properly and it gets stuck and it just vibrates. I’m disappointed because my daughter really loved it.
Customer review from kidsii.com
Response from kidsii.com
Our team always wants to be helpful! We value feedback and are sorry that your experience with the Swing was unsatisfactory. So that we may assist you as quickly as possible, please call us at 800-230-8190 Monday-Friday, 9 a.m. - 5 p.m. EST.