Intelligent Steam Press 36 inch
Product Details
Web ID: 16251853Very disappointed
I’ve had this machine since 2021. It lasted about a little over a year and quit. I contacted customer service and the warranty was only good for a year. It has been in my closet for two years and I still can’t find anyone to repair it. It was a large investment to help save some money on dry cleaning. I also cannot find a replacement pad for it anywhere. I am fairly handy at repairs but I think I’m out of my league on this one. I don’t like giving negative reviews but I have just not had a good experience with this machine.
Customer review from singer.com
Response from singer.com
Thank you for sharing your feedback. We’re sorry the SINGER Intelligent Steam Press 36" didn’t meet your needs. Your feedback has been shared with our product development team who continually looks for ways to improve future designs. Please feel free to reach out at https://www.singer.com/email-us with any specific comments, concerns, or suggestions you wish to share.
Don’t buy this!!
Good luck finding a pad or cover for this thing anywhere. I now have a 30 lb door stopper on my hands. After minimal use the cover began to tear and is now useless. I’ve scoured the internet and can’t find a replacement pad or cover anywhere.
Customer review from singer.com
Response from singer.com
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Please email us at https://www.singer.com/email-us and a Customer Care agent will be glad to help.
Throw-aways
We purchased a Singer ESP36T1 steam press 2 years ago. It lasted just over a year and then stopped working. I was hesitant to replace it, but we already had the stand which fits this machine so I bought another one -- same model, thinking we just got a lemon the first time. Just over a year old and the second one has stopped working as well. Very expensive throw-aways.
Customer review from singer.com
Response from singer.com
Thank you for sharing your feedback. We’re sorry this product didn’t meet your expectations. Your feedback has been shared with our product development team who continually looks for ways to improve future designs. Please feel free to reach out at https://www.singer.com/email-us with any further comments, concerns, or suggestions you wish to share. "
Useful with some limitations and cautions
I purchased this product a week ago as I do a lot of large items. It is useful but note that the larger surface creates an uneven pressure across the board. The larger portion of the pressing board on the right does not get the same pressure as the middle so I have to press then move the right portion to the middle to get the rest of the wrinkles out. Also be careful when manipulating sheets. There is not a lot of space at the back when bunching up the sheet and maneuvering it with regards to the heat plate so watch your hands to avoid burns. Not sure if a steam roller press would be better, as have not tried one of those but this will save you time and less difficult than an iron.
Recommends this product
Customer review from singer.com
Fast and Easy!
Fast, Easy to use and makes our clothes Look Great!
Customer review from singer.com
Does Not Last
I purchased the 36T1 and it worked for about a year and half and them died.
Customer review from singer.com
Response from singer.com
Thank you for contacting us regarding your Singer Intelligent 36 " Steam Press and allowing us the opportunity to provide a positive experience. I am showing that you have emailed us and a representative should be in touch with you soon.
Performance of the Singer Intelligent Steam Press
It does a fantastic job. Wish I’d got it ages ago. Thank you Singer for making such a great product!
Recommends this product
Customer review from singer.com
Intelligent Steam Press 36"
Very easy to use. Instructions are simple and concise. Very pleased with results so far.
Recommends this product
Customer review from singer.com