SonyXR65X90L 65" BRAVIA 4K HDR Full Array LED Smart TV with Google TV (2023)

Response from sony.com

Hi nlwoody, Thank you so much for your many years as a loyal Sony customer, and for sharing your detailed feedback about your recent experience with the XR-65X90CL. We’re truly glad to know that the picture quality of your new TV met your expectations, but we are equally sorry to hear that the Setup Guide and online registration process did not. We sincerely apologize for any frustration caused by unclear instructions or by difficulties with registering your product online. Your feedback is important to us, especially as someone experienced with technical documentation, and it highlights areas where we must do better to deliver the quality experience Sony stands for. We continuously review customer comments like yours and work closely with our technical and support teams to improve our guides and the online registration flow. If you still need assistance with setup or registration, please know our Support Team is available and can walk you through any steps needed. We can also document your specific feedback to our product and documentation teams for further review and improvement, so experiences like yours can be prevented in the future. Thank you again for your valuable insight and for giving us the opportunity to improve. We hope you continue to enjoy the outstanding picture quality of your new TV, and please let us know if there’s anything we can do to further assist you. Best regards, Gus, Sony North America Customer Support

Response from sony.com

Hello Paul the duck, Thank you for considering Sony products. We apologize for the issues with your XR-55X90L TV, especially regarding picture quality and the new leg design not fitting your stand. Your feedback is valuable, and we will pass it along to our team as we work to enhance our products. To enhance your picture quality, we recommend exploring the various display settings on your TV, including options for color, brightness, and screen size. For detailed instructions on how to adjust these settings, please visit: https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html. We also acknowledge the absence of clear input information in the manual and apologize for any inconvenience this may have caused. To help you further, we would like to provide you with links to the online manuals that contain detailed information about your TV: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-55x90l/manuals. If you require any assistance with these steps or have further questions, please don't hesitate to contact Sony Support for tailored help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. Best regards, -Fred

Response from sony.com

Hello Mike304, Thank you for choosing Sony! We're thrilled to hear you're enjoying your XR-55X90L and that it's working so well with your PS5 for gaming! The XR-55X90L is indeed a fantastic option for gaming, particularly when used in conjunction with the PS5. With support for essential gaming features such as Variable Refresh Rate (VRR) and 4K120Hz via HDMI 2.1, it ensures a smooth and responsive gaming experience. It brings us immense joy to know that you are having such a wonderful experience. Best regards, -Fred

Response from sony.com

Hello Watzi, Thank you for choosing Sony. We appreciate your feedback regarding the setup process of the KD-55X77L. We truly appreciate you taking the time to share your experience with us. We're sorry to hear that you encountered difficulties, particularly with the QR code setup, and we understand how frustrating that must have been. We value your insights and will forward your feedback to our team as part of our ongoing improvement efforts. Your input will be instrumental in helping us enhance the setup experience for our customers. Best regards, -Fred