SonyXR98X90L 98" BRAVIA 4K HDR Full Array LED Smart TV with Google TV

Response from sony.com

Hi nlwoody, Thank you so much for your many years as a loyal Sony customer, and for sharing your detailed feedback about your recent experience with the XR-65X90CL. We’re truly glad to know that the picture quality of your new TV met your expectations, but we are equally sorry to hear that the Setup Guide and online registration process did not. We sincerely apologize for any frustration caused by unclear instructions or by difficulties with registering your product online. Your feedback is important to us, especially as someone experienced with technical documentation, and it highlights areas where we must do better to deliver the quality experience Sony stands for. We continuously review customer comments like yours and work closely with our technical and support teams to improve our guides and the online registration flow. If you still need assistance with setup or registration, please know our Support Team is available and can walk you through any steps needed. We can also document your specific feedback to our product and documentation teams for further review and improvement, so experiences like yours can be prevented in the future. Thank you again for your valuable insight and for giving us the opportunity to improve. We hope you continue to enjoy the outstanding picture quality of your new TV, and please let us know if there’s anything we can do to further assist you. Best regards, Gus, Sony North America Customer Support

Response from sony.com

Hello Paul the duck, Thank you for considering Sony products. We apologize for the issues with your XR-55X90L TV, especially regarding picture quality and the new leg design not fitting your stand. Your feedback is valuable, and we will pass it along to our team as we work to enhance our products. To enhance your picture quality, we recommend exploring the various display settings on your TV, including options for color, brightness, and screen size. For detailed instructions on how to adjust these settings, please visit: https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html. We also acknowledge the absence of clear input information in the manual and apologize for any inconvenience this may have caused. To help you further, we would like to provide you with links to the online manuals that contain detailed information about your TV: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-55x90l/manuals. If you require any assistance with these steps or have further questions, please don't hesitate to contact Sony Support for tailored help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. Best regards, -Fred

Response from sony.com

Hello Mike304, Thank you for choosing Sony! We're thrilled to hear you're enjoying your XR-55X90L and that it's working so well with your PS5 for gaming! The XR-55X90L is indeed a fantastic option for gaming, particularly when used in conjunction with the PS5. With support for essential gaming features such as Variable Refresh Rate (VRR) and 4K120Hz via HDMI 2.1, it ensures a smooth and responsive gaming experience. It brings us immense joy to know that you are having such a wonderful experience. Best regards, -Fred

Response from sony.com

Hi Biglen, thanks for sharing your experience! We're immensely pleased to hear the Sony - XR65X90L has been the perfect choice for you. With its stunning picture quality, rich colors, detailed contrast, and support for Dolby Vision and Dolby Atmos, this TV truly delivers an immersive cinematic experience! Thank you for choosing Sony. Regards, -Dominick

Response from sony.com

Hi, Thank you for your feedback. We’re sorry to hear that you are facing difficulties adjusting the picture settings of your XR-55X90L. To adjust the picture settings, please follow the steps at this link: https://cutt.ly/UrcGaOgj If you’re experiencing an issue with the picture quality, please follow the steps here: https://cutt.ly/lrcA1Ofv In case the issue remains, please follow the steps below: 1. Disconnect all the external devices from the TV. 2. Unplug the TV from the mains and leave it for 1 minute and then plug it back. 3. Update your software following the steps at this link: https://cutt.ly/rrcA8IOu 4. Perform factory data reset following the steps at this link: https://cutt.ly/MrcA4fXQ And you can also use the following link to help you with the initial setup afterwards. https://cutt.ly/SrcuhqKd If you need any further assistance, do not hesitate to contact us using the details provided in the following link: link: //cutt.ly/heoRCkdW Nadine @Sony Support UK

Response from sony.com

Hi, Thank you for your feedback. We're happy to hear that you are enjoying the quality of your XR-55X90L. We hope you continue to enjoy it for years to come. Yet, we're sorry to hear that you're experiencing difficulties with it. Regarding the blurring issue, you can adjust the motion blur reduction, following the steps here: https://cutt.ly/VrnQ168s Additionally, you can set up your TV as a basic TV instead of a Google one by removing your Google account, following the steps here: https://cutt.ly/6rnWVwsv If you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Nadine @Sony Support UK