Toniebox with Playtime Puppy Set
Product Details
Web ID: 15806040Defective
For some reason this toniebox is defective. I can’t skip or fast forward like I can on the other two. The hitting to skip function doesn’t work and neither does tilting it
Customer review from tonies®
the speaker on this box
the speaker on this box is so bad its hard to make out what the story is saying. The songs that come with the disney characters sound nothing like the real thing. Only half the characters connect. Really wanted to like this but using spotify and a bluetooth speaker works way better and is way better quality.
Customer review from tonies®
New Tonies
We received our new Tonies and my son loves it! Makes nap time, bed time and play time so much more fun for him!
Customer review from tonies®
Best Music Toy
My toddler loves listening to music. Easy to use. So exciting to hear all the fun music and we love collecting new characters. Just found out about creative tonies and looking forward to adding our playlist! Best toy for the littles!
Customer review from tonies®
My kid was confused by
My kid was confused by the tonie box at first, and after 1 day, she loved it. So glad we got it!
Customer review from tonies®
Whole family loves it!
We bought this for our daughter to help cut out screen time and it has worked so well! We can't wait to get more characters. Laurie Berkner is our favorite so far. Very popular with the whole family. The set up was super easy too!!
Customer review from tonies®
Awesome
I have gotten each set of my grandkids Toni box and characters they are ages 1 to 8 all of them love them. Also makes an easy way to give them gifts of new characters. Highly recommend
Customer review from tonies®
Defective Tonie Box
I know it isn’t Macy’s fault but after spending hours charging and set up the tonie box will not work off the charger. Am using the Tonie exchange program but for a child’s toy this is absolutely ridiculous. Something needs to be done in QC so these work better. And no I don’t want to buy or figure out how to take apart to fix the battery.
Response from tonies® US
Hey Shawn.
I’m so sorry to hear about the trouble with your Toniebox. I completely understand how frustrating this must be, especially after spending time setting it up for your little one.
It sounds like you’ve already started the Self Service Toniebox Exchange Program, which is the best next step. While rare, battery-related issues can happen, and we appreciate your feedback on quality control. Please know that we’re always working to improve our products, and your experience is valuable to us.
If you need any help with your exchange or have any questions along the way, feel free to reach out—we'd be happy to assist at support.tonies.com/hc/en-us/requests/new!
