VersaceWomen's Sunglasses, Gradient VE2265

Lack of Quality Control and Customer Service

Dear Macy’s Leadership, I have been a long-standing loyal customer of Sunglass Hut, with a purchase history spanning over twenty years, primarily at Macy's South Beach. However, my most recent transaction on 02 October, 2024, has been marred by issues. I purchased shade 8056597943680 925/1 from a new sales associate at closing time, whom sold me the display model despite my reservations in so. Upon verification by an OAKLEY vendor the following morning, scratches were discovered, prompting a prolonged and challenging exchange process. Despite prior knowledge of Macy's SoBe Sunglass Hut's inventory limitations, I attempted to return the item and place a simultaneous order with NiNi but was unsuccessful. I encountered rudeness at the Lincoln Road boutique and unprofessionalism at Aventura Mall. Following a State Department assignment abroad, I returned to Macy's SoBe Store and consulted with Supervisor Eduardo, whom only recommended contacting you. Considering my substantial purchases and loyalty to your company, including relationships with Sara De and Diamante, I hope you will assist in resolving this matter expeditiously. Tyvm